Director of Contracted Services Management

Job Description

Job Description

Description:

Title: Director of Contracted Services (Vendor) Management

Employee Status: Full-Time Exempt

Salary: Grade 7

Starting range of $110,000 – $139,000 | Detroit | Milwaukee

Starting range of $105,000 – $128,000| Ohio | Missouri | Indianapolis | Grand Rapids

Reports to: President & Chief Operating Officer (eventually VP, Core Operations & Infrastructure)

Department: Enterprise Operations – Core Operations & Infrastructure

Location: Michigan, Missouri, Ohio, or Indiana

Hybrid: In office: T/W | WFH: M/Th/F

Department Function: Core Operations & Infrastructure guarantees that the essential operational services on which the organization relies operate consistently and effectively. These services facilitate the daily activities of the organization and create the operational backbone that empowers teams to perform their tasks.

The Organization

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve.

Equity, Diversity, and Inclusion

Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories.

Basic Job Function

The Director of Contracted Services Management (Director) establishes and oversees a coordinated enterprise approach to contracted services relationships, operational services, and third-party partnership management. This role is designed for a leader who can bring structure, visibility, and operational discipline to how the organization engages contracted services across departments and enterprise functions. The Director will oversee contracted services coordination processes, support enterprise contracted services governance and help ensure vendor and consultant relationships align with operational, technology, risk, and organizational standards.

The position serves as a critical operational connector across Core Operations & Infrastructure, Information Technology, Talent Management, Risk & Compliance, Finance, and IFF business units — helping the organization reduce operational friction, strengthen accountability, and improve visibility into contracted services performance and risk.

IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.

Core Responsibilities:

1. Strategic Oversight - Develops and implements enterprise contracted services management strategies, rationalizing portfolios and reducing sprawl. Builds consistency, visibility, and operational reliability across contracted services relationships.

• Leads the development and continuous improvement of enterprise processes for the end-to-end selection, onboarding, evaluation, and offboarding of vendors and consultants.
• Maintains visibility into key contracted services relationships, contracts, services, and dependencies.
• Supports contracted services lifecycle coordination across departments.
• Tracks ownership, service categories, and enterprise impacts for contracted services.
• Supports consolidation and standardization efforts where appropriate.
• Coordinates documentation and enterprise records related to contracted services

2. Risk Management – Supports enterprise coordination related to the performance, operational risk, and compliance considerations for contracted services.

• Coordinates with Risk, Compliance, Legal, IT, and operational teams regarding contracted services-related risks and obligations.
• Supports due diligence and internal review processes for contracted services with operational, technology, privacy, or compliance implications.
• Helps surface contracted services-related operational concerns, dependencies, and escalation needs.
• Supports leadership discussions related to contracted services performance or operational risk.
• Helps ensure contracted services relationships align with enterprise operational standards and governance expectations.

3. Process Improvement - Strengthens the organization’s long-term coordination capabilities through sustainable operational improvement and enterprise coordination.

• Builds structured workflows and documentation standards for contracted services management activities.
• Supports process improvements that reduce confusion, duplication, and operational inefficiencies.
• Partners with departments to improve clarity around contracted services ownership, accountability, and communication.
• Helps leadership identify opportunities to improve contracted services utilization, coordination, and service alignment.
• Leads the development of enterprise operational practices related to contracted services governance and accountability.
• Contributes to broader operational maturity and coordination initiatives within Enterprise Operations.

4. Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities.

Note: No job description can be entirely comprehensive, and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the position within the organization.

Performance Measures:

1. Improves the coordination, visibility, and consistency of contracted services relationships.

2. Advances the clarity and reliability of contracted services onboarding, tracking, and oversight processes.

3. Increases leadership’s visibility into contracted services dependencies, risks, and operational impacts.

4. Surfaces and expeditiously addresses contracted services-related operational issues.

5. Creates more structured and efficient cross-functional coordination around contracted services.

6. Establishes stronger operational discipline and enterprise contracted services governance.

7. Cultivates a culture of openness in information sharing. Encourages open communication, cooperation, and the sharing of knowledge.

8. Models personal accountability that promotes ownership and engagement.

9. Builds and maintains effective working relationships with colleagues, peers and team members.

10. Values and supports differences in others, contributing to an inclusive work environment. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community.

11. High level of satisfaction with both internal colleagues and external contacts.

Education and Experience:

• High school diploma or equivalent required. Associate or bachelor’s degree in business administration, supply chain, finance, or a related field is preferred, but not required.
• Minimum of five years of vendor management, operations, enterprise coordination, procurement operations, or operational administration.
• Equivalent combinations of education, training, and relevant experience will be considered.

Requirements:

Position Qualifications:

Experience managing complex vendor relationships across multiple departments or operational functions

Strong organizational and process management capabilities

Demonstrated ability to build or improve operational workflows and coordination practices

Experience working cross-functionally with operations, finance, IT, compliance, or legal teams

Strong communication, relationship management, and follow-through skills

Ability to identify operational risks, dependencies, and process gaps proactively

Comfortable operating in evolving environments with developing infrastructure and governance structures

Strong systems-thinking mindset with attention to operational detail

Additional Requirements: Occasional travel to IFF offices; occasional early start or extended hours and evening or weekend work.

Standard Benefits:

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan with employer contribution

Life Insurance

Short and long term disability

Work-Life Balance Benefits:

Hybrid workplace

Summer Fridays

Employee Development Benefits:

Professional development stipend

Mentorship program

Miscellaneous:

Wellness programs

Employee assistance

Referral Bonuses

IFF does not offer the following:

relocation package

100% remote

sponsorship to applicants who require or will require a work permit.

Check off only some boxes in the requirements listed above. Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every qualification. So, if you're excited about this role, we encourage you to apply.

Application Instructions: Please visit the Careers section of our website to apply online.

IFF values equity, diversity, and inclusion as part of its mission to strengthen nonprofits and the communities they serve. IFF is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.