Customer Service Representative

Customer Service Representative Location: Newark, NJ (Onsite) Job Type: Contract Pay Rate: $18–$19/hour Schedule: Monday–Friday | 11:00 AM–7:30 PM About the Role We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes. What You’ll Do Assist customers and business partners by phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve customer and delivery issues Monitor delivery routes and progress Scan haul-away pods and verify required stamps Process delivery order changes and cancellations Coordinate with drivers and internal teams to resolve issues Manage multiple priorities while maintaining accurate information What You’ll Need Experience with Microsoft Office , including Word, Excel, PowerPoint, and MS Project Strong customer service and communication skills Ability to troubleshoot and resolve customer issues Strong organizational and multitasking skills Ability to work effectively under pressure High school diploma or equivalent preferred 1+ year of related experience , preferably in a call center or customer service environment Customer Service Representative Location: Newark, NJ (Onsite) Job Type: Contract Pay Rate: $18–$19/hour Schedule: Monday–Friday | 11:00 AM–7:30 PM About the Role We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes. What You’ll Do Assist customers and business partners by phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve customer and delivery issues Monitor delivery routes and progress Scan haul-away pods and verify required stamps Process delivery order changes and cancellations Coordinate with drivers and internal teams to resolve issues Manage multiple priorities while maintaining accurate information What You’ll Need Experience with Microsoft Office , including Word, Excel, PowerPoint, and MS Project Strong customer service and communication skills Ability to troubleshoot and resolve customer issues Strong organizational and multitasking skills Ability to work effectively under pressure High school diploma or equivalent preferred 1+ year of related experience , preferably in a call center or customer service environment “ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!” #J-18808-Ljbffr ER Associates, Inc.