Server

Server Position At Highgate Hotels

Servers are responsible for all aspects of the guest experience including representing the brand, explaining food and beverage offerings, providing personalized recommendations, and ensuring that all of our guests, not just those in their assigned section, have everything they need for an exceptional experience. Servers must go above and beyond for each guest as well as take on the responsibility of ensuring all items are billed appropriately and payment is properly secured and handled.

Responsibilities

• Guides each guest through the menu, offering suggestions that cater to the guests needs or that feature what we do best
• Be mindful and ensure that each order sent to the bar and kitchen takes into account any dietary or allergy restrictions
• Pace each table and keep lines of communication open with the kitchen chef or expediter
• Read each table and guest and anticipate their needs
• Provide a friendly and caring experience for every guest that comes into the venue, upholding the venue's hospitality standards.
• Perform table maintenance by clearing courses as necessary; replacing utensils; ensuring water glasses stay full; being present and aware in order to assist with any spills or special requests
• Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Participate in running sidework throughout the shift, running food or drinks, assisting in pre-bussing tables, sweeping floors, helping teammates
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Ensure table is always free of foreign objects, trash, unused plates and glassware
• The delivery of beverages from off of the service bar to guests in their sections
• On-going table maintenance
• Clearing and resetting of table in timely manner immediately after guests depart
• Spot checks, under tables, on floor, on booths and chairs of entire section for trash debris and gum
• Clean up of any and all spills in sections
• Stock and upkeep of side stations
• Always smiling and actively engaged on the floor
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Process and deliver check and process payment in a timely manner.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
• Train other employees in standard practices and procedures in a shadow-style training program.

Qualifications

• Exhibit strong multitasking abilities
• Posses a diligent work ethic
• Maintain a clean and professional appearance which is clean and polished and represents the brand appropriately
• Display the ability to forecast and anticipate the needs of our guests and the restaurant
• Experience in a Full Service Restaurant Preferred
• Knowledge in cocktails, spirits and wine
• Available to work nights, weekends and holidays
• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Perform other duties as requested by management.
• CA RBS Alcohol Certification/Servsafe Food Handler's certification required.