Remote Tier II IT Support Specialist
alllinestechnology
Rock Hill, SC
- Remote job
alllinestechnology is seeking a Tier II Service Desk Analyst to provide remote and phone support to end users on a range of technical issues. You will respond to escalations from Tier I, document incidents, and manage service requests to meet SLA and KPIs. The ideal candidate has 3-5 years in a service desk role, an Associate degree in IT, and professional certifications such as ITIL Foundations or HDI HelpDesk, with a preference for A+ and Network+. #J-18808-Ljbffr alllinestechnology
Vacancy posted 2 days ago
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