Patient Care Liaison

Patient Care Liaison / Personal Care Services

Office Location: Brooklyn, NY

Position Type: Full-time

Remote/Virtual Position: In-office position

Salary: $25.00 - $27.00 /hourly (offers based on experience)

Schedule: Monday - Friday; 9:00am - 5:00pm

Bilingual English/Spanish speaking is required for this role.

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Patient Care Liaison You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required.
• Bi-lingual Spanish/English speaking required
• Previous home health care or home care experience highly desirable
• Strong written and verbal communication skills with quick response time
• Ability to work in a fast paced, multi-task environment with competing priorities
• Ability to multi-task and prioritize during high volume, high demand time
• Possess a responsible, detail-oriented, results-driven work ethic

Responsibilities

As a Patient Care Liaison, you will:

• Ensure timely processing of eligibility authorization requests by entering incoming authorizations into appropriate EMR system within established timelines. Verify accuracy of all data points and follow up to resolve any discrepancies or corrections as needed. Monitor Dashboard activities and ensure timely processing of all referrals.
• Support semi-monthly eligibility audit by reviewing assigned client cases for loss of Medicaid or MCO eligibility for assigned clients. Initiate requests for new authorizations for clients with expiring approvals to ensure continuity of care. Track admissions versus declined cases and analyzing trends.
• Conduct welcome calls with new clients, to confirm accuracy of all information, including demographics, emergency contact(s), special needs, insurance coverage, etc.
• Assign the initial caregiver to each case. Confirm schedule details, service address, and assigned coordinator with the caregiver; confirm schedule, caregiver name and permanent coordinator with the client. Ensure a seamless handoff to the assigned coordinator once the case is booked.
• Enter notes from the Coordinators onto the EMR. Partner with internal teams (coordination, EVV, billing, payor relations, etc.) to proactively prevent service interruptions and billing/payroll issues.
• Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our Benefits Include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are: At AccentCare, you're part of a community that cares for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.