Project Manager

POSITION SUMMARY

The Project Manager is responsible for the successful management, coordination, documentation, and completion of residential and commercial property damage restoration and reconstruction projects.
The Project Manager serves as the primary point of contact between Bulovas Restorations Inc., property owners, insurance carriers, public adjusters, engineers, consultants, subcontractors, vendors, and field personnel.
The Project Manager is expected to ensure that every project is completed safely, professionally, efficiently, and in accordance with company standards, applicable building codes, OSHA requirements, and applicable industry standards, including IICRC standards where applicable.
The Project Manager must protect the interests of both the customer and Bulovas Restorations Inc. while maintaining excellent communication, documentation, production control, and financial accountability.
ESSENTIAL RESPONSIBILITIES

1. PROJECT MANAGEMENT

Manage restoration and reconstruction projects from initial assignment through final completion.
Review the scope of work and establish a clear plan for completing the project.
Coordinate labor, materials, equipment, subcontractors, vendors, and schedules.
Establish project timelines and monitor progress to ensure deadlines are met.
Conduct regular jobsite inspections.
Identify project delays, deficiencies, additional work, and potential problems before they become larger issues.
Maintain accurate project documentation throughout the entire project.
Ensure projects are properly closed out upon completion.
2. CUSTOMER COMMUNICATION

Serve as the primary point of contact for assigned customers.
Maintain professional and consistent communication with homeowners, building owners, property managers, and commercial clients.
Explain project scopes, schedules, procedures, changes, and expectations to customers.
Respond promptly to customer questions and concerns.
Maintain a high level of customer service throughout the project.
Address complaints professionally and escalate issues to management when necessary.
Ensure customers understand the work being performed and any changes to the original scope.
3. INSURANCE CLAIM COORDINATION

Communicate with insurance adjusters, desk adjusters, field adjusters, public adjusters, engineers, consultants, and other claim representatives.
Review insurance estimates and compare them with the actual conditions and required scope of work.
Identify missing or improperly scoped work.
Provide supporting documentation for additional work when warranted.
Assist with supplements, change orders, and scope disputes.
Ensure all work performed is properly documented and supported.
Maintain professional communication with insurance representatives while advocating for the customer's documented restoration needs and Bulovas Restorations Inc.'s contractual rights.
4. XACTIMATE & ESTIMATING

Review and understand Xactimate estimates and line items.
Assist with preparation, review, and reconciliation of project estimates.
Identify necessary line items that may have been omitted from an insurance estimate.
Review pricing, quantities, labor, equipment, materials, and subcontractor costs.
Assist with supplement documentation and supporting photographs.
Ensure project billing accurately reflects work actually performed.
Maintain complete documentation supporting billed work.
5. FIELD & PRODUCTION MANAGEMENT

Coordinate daily production activities with Crew Chiefs, Technicians, and subcontractors.
Assign manpower based on project requirements.
Coordinate equipment and material deliveries.
Monitor daily production and jobsite conditions.
Verify that work is being completed according to the approved scope.
Ensure technicians properly document work performed.
Review photographs, moisture readings, drying documentation, equipment logs, daily reports, and other required documentation.
Verify that equipment is being used appropriately and efficiently.
Ensure containment, demolition, cleaning, drying, contents handling, reconstruction, and other restoration activities are properly coordinated.
6. SAFETY & COMPLIANCE

Ensure all employees and subcontractors follow company safety policies.
Enforce proper PPE requirements.
Maintain awareness of OSHA requirements applicable to restoration activities.
Ensure appropriate safety procedures are followed for fire, water, mold, sewage, structural, environmental, and other hazardous conditions.
Identify unsafe conditions and immediately take corrective action.
Ensure appropriate containment and engineering controls are utilized when required.
Report accidents, injuries, property damage, and safety concerns to management immediately.
7. RESTORATION INDUSTRY STANDARDS

The Project Manager is expected to understand and apply applicable restoration industry standards and best practices, including:
IICRC standards and guidelines
OSHA requirements
Applicable building codes
Manufacturer specifications
Environmental and safety requirements
Company restoration procedures
The Project Manager must understand that restoration decisions should be based on actual site conditions, documentation, industry standards, safety requirements, and the proper restoration of the property—not simply on an insurance estimate.
8. SUBCONTRACTOR & VENDOR MANAGEMENT

Schedule and coordinate subcontractors and vendors.
Verify subcontractor performance and workmanship.
Confirm subcontractors are completing work according to the approved scope.
Review subcontractor invoices for accuracy.
Verify quantities, labor, materials, and completed work before approving invoices.
Ensure subcontractors maintain required insurance, licenses, and documentation.
Address performance issues promptly.
Maintain professional relationships with reliable vendors and subcontractors.
9. FINANCIAL & JOB COST CONTROL

Monitor project budgets and job costs.
Track labor, materials, equipment, subcontractors, and other project expenses.
Review project profitability throughout the job.
Identify cost overruns and notify management.
Prevent unnecessary expenses and waste.
Review purchase orders and vendor invoices.
Ensure work is properly documented before billing.
Assist management with collection of outstanding balances when requested.
10. DOCUMENTATION

Jobsite photographs
Daily project notes
Moisture documentation
Drying logs
Equipment logs
Scope documentation
Change orders
Supplements
Customer communications
Subcontractor documentation
Material receipts
Invoices
Work authorizations
Completion documentation
Final project documentation
If it is not documented, it may be difficult to prove that it occurred.
11. QUALITY CONTROL

Inspect completed work before customer walkthroughs.
Identify incomplete or deficient work.
Create punch lists when necessary.
Ensure deficiencies are corrected promptly.
Verify workmanship meets Bulovas Restorations Inc. standards.
Ensure jobsites remain clean, organized, and professional.
Conduct final inspections before project closeout.
12. ON-CALL & AFTER-HOURS EMERGENCY RESPONSE

Participate in the company's on-call rotation approximately once per month, with the assigned on-call period generally lasting one week.
Remain available and responsive during the assigned on-call period for after-hours emergency calls and job assignments.
Respond to after-hours emergency property damage jobs as required, including water, fire, storm, sewage, mold, structural, commercial, and other emergency losses.
Coordinate emergency response activities, including customer communication, site assessment, temporary protection, equipment deployment, documentation, subcontractor coordination, and emergency stabilization.
Follow all company procedures regarding on-call scheduling, response times, safety, communication, and documentation.
Communicate with management regarding significant losses, safety concerns, staffing needs, and any issues requiring additional support.
EMERGENCY RESPONSE RESPONSIBILITIES

Fire damage
Water damage
Storm damage
Sewage losses
Mold remediation
Structural damage
Commercial losses
Large-loss projects
Board-ups and emergency stabilization
LEADERSHIP RESPONSIBILITIES

Hold field personnel accountable for quality and productivity.
Communicate expectations clearly.
Assist with employee training and development.
Identify employees who require additional training.
Address performance issues appropriately.
Maintain professionalism on every jobsite.
Promote teamwork and accountability.
Protect Bulovas Restorations Inc.'s reputation and customer relationships.
REQUIRED SKILLS & QUALIFICATIONS

Required:

Previous experience in property damage restoration, construction, or project management.
Strong organizational and communication skills.
Ability to manage multiple projects simultaneously.
Ability to read and understand scopes of work and estimates.
Ability to communicate professionally with customers and insurance professionals.
Strong problem-solving abilities.
Ability to work independently and make sound decisions.
Valid driver's license.
Ability to use computers, smartphones, project management software, email, and related technology.
Ability to participate in the company's on-call rotation and respond to after-hours emergency jobs as required.
Preferred:

Restoration industry experience.
Xactimate experience.
IICRC certifications.
OSHA training.
Construction management experience.
Experience handling insurance claims.
Experience managing commercial losses.
Experience managing subcontractors and vendors.
PERFORMANCE EXPECTATIONS

Customer satisfaction
Project profitability
Project completion timelines
Quality of workmanship
Accuracy of documentation
Communication
Production efficiency
Employee and subcontractor management
Safety compliance
Scope accuracy
Change-order and supplement management
Collection and billing support
On-call availability and emergency response performance
Overall project performance
CORE VALUES

DO THE JOB RIGHT.
We do not cut corners.
DOCUMENT EVERYTHING.
Our documentation protects our customers, our employees, and our company.
COMMUNICATE.
Customers should never have to wonder what is happening with their property.
TAKE OWNERSHIP.
If you see a problem, address it. Do not assume someone else will handle it.
PROTECT THE CUSTOMER.
Our responsibility is to properly restore the property based on the actual conditions and applicable standards.
PROTECT THE COMPANY.
Control costs, document work, manage resources, and maintain contractual and financial accountability.
LEAD BY EXAMPLE.
Professionalism starts with management.
PHYSICAL & WORK ENVIRONMENT

Frequent travel to jobsites.
Walking through construction and restoration environments.
Exposure to dust, debris, moisture, odors, heat, cold, and other jobsite conditions.
Working around restoration equipment and construction activities.
Climbing stairs and ladders when necessary.
Entering attics, crawlspaces, basements, mechanical areas, and other restricted areas when safe and appropriate.
Participation in the company's on-call rotation approximately once per month, with an assigned on-call period generally lasting one week.
After-hours response to emergency property damage jobs during assigned on-call periods.
Proper PPE and safety procedures must be followed at all times.
COMPANY EXPECTATION

The Project Manager is a representative of Bulovas Restorations Inc. and is expected to conduct themselves professionally with customers, employees, subcontractors, vendors, insurance professionals, and the public.
The Project Manager is responsible for helping ensure that every project reflects the Bulovas standard:
Property Damage Restoration Done Right.

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