Ambulatory Office Specialist -Breast Surgery - Physician Practice

Description Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better — advancing our mission to transform healthcare and serve as a leader of positive change. HMH is committed to pay equity and transparency. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package. The Ambulatory Office Specialist is responsible for the Patient Access functions for ambulatory services identified in the ambulatory setting, including, but not limited to, facility‑based scheduling, pre‑registration, registration, insurance verification, pre‑certification, work queues, and financial clearance, under the direction of the practice managers/directors. Responsibilities Implements the Ambulatory scheduling, pre‑registration, pre‑certification, referral procurement and insurance verification policies and procedures for the assigned ambulatory point of service. Assures referral work queue and registration work queue are worked daily and kept current. Captures and enters appropriate documentation of patient registration and demographic information in the patient electronic medical record (EPIC) to maximize accuracy. Complies with HUMG's patient financial responsibility and collection policies. Provides patients with appropriate administrative information, as directed. Communicates with clinical area to keep patients in the waiting area informed of delays if needed. Schedules follow‑up tests upon discharge. Participates in audits of registrar accuracy and efficiency as it relates to accurate collection of insurance information and reimbursement. Participates in coding, scheduling, or related activities as required. Attempts to mediate daily scheduling, pre‑registration, pre‑certification or registration issues and elevates any issues that cannot be resolved independently. Complies with all procedural workflows and departmental policies and procedures as identified. Assumes other responsibilities as directed by either the Operations Manager or Director or the practice area. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). Adheres to the standards identified in the Medical Center's Organizational Competencies. Qualifications Education, Knowledge, Skills and Abilities Required High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. EPIC Cadence and Prelude training, must pass exam upon completion of training. Proficient PC skills. Demonstrate customer service proficiency. Proficient written and oral communication skills. Familiar with medical terminology. Education, Knowledge, Skills and Abilities Preferred College BA/BS or Associates Degree. Analytical skills relevant to registration /business or finance/medical terminology. Experience with EPIC HB, Cadence or Prelude. Job Duties and Compensation The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may differ from the posted rate of pay based on a number of non‑discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance‑based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Starting at $23.97 Hourly #J-18808-Ljbffr Hackensack Meridian Health