Group Fitness Manager

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.


With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.


The Opportunity:

At Chelsea Piers Fitness, we're more than a gym - we're a destination for connection, transformation, and community. If you're passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You'll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture - we win together and support each other every day.
• Pathways for Growth - from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work - every day is a chance to help someone feel seen, supported, and successful.

Role & Responsibilities :


You will manage the day-to-day operations of the Group Fitness department within a specific club location. Success in this position will occur through excellent management of the group fitness instructors and schedule, and by providing excellent customer service.

1. Manage the Group Fitness Schedule and Instructors (40%)
2. Oversee Day to Day Operations of Group Fitness Program (30%)
3. Customer Service and Group Fitness Promotion (30%)

Manage the Group Fitness Schedule and Instructors

• Create and monitor the group fitness schedule, including communications with instructors and operations staff and Exerp management (inputting the schedule)
  • Collaborate with General Managers, Senior Group Fitness Managers, and Lead Instructors to do this
• Manage the group fitness instructors:
  • Help in the hiring process
  • Help onboard, train, motivate, and assess these instructors to ensure high quality
  • Regularly audit and evaluate instructors to ensure excellent instruction and adherence to class formats
    1. 2-3 classes / week anticipated to audit
  • Help determine instructor schedule, including changing underperforming instructors / classes
  • Conduct trainings in area of expertise and general club needs

Oversee the Day-to-Day Operations of Group Fitness Program

• Partner with the Hospitality Manager on hiring, training and scheduling associates for concierge shifts
  • Provide feedback and participate in team meetings, coaching sessions, disciplinary conversations or reviews as needed
  • Cross-train associates who show readiness for concierge shifts
  • Regularly review the concierge schedule to ensure the shifts meet the needs of the group fitness schedule and that the check in process is accurate and smooth
  • Be a presence at the Concierge desk to manage day to day operations for a few shifts per week
• Manage substitutions and on-site instructor/scheduling/customer service issues
• Oversee studio space quality, including inventory management
• Ensure the attendance report spreadsheet is updated and distributed weekly
• Coordinate with the housekeeping team and instructors to ensure that all group fitness studios are prepared, cleaned and organized for classes and member events.
• Collaborate with General Managers and Sr. Group Fitness Director and Group Fitness Director to ensure all group fitness policies and procedures are updated and implemented
• Ensure monthly payroll and supply expenses are at or below budget

Customer Service and Group Fitness Promotion

• Provide high level, engaging customer service and hospitality to members
  • Ensure a high level of member participation in the group fitness program
  • Respond as needed to member comments, questions, complaints, and concerns
  • Help create new organization / feedback systems
  • Gather and analyze member and instructor feedback on the schedule, to be shared with Group Fitness leadership team. This includes data from Medallia and the new app
• Collaborate with the Marketing Department
  • Help offer engaging, diverse, and well-organized fitness events, such as those promoting new classes and instructors
  • Help promote new classes or instructors on social media
  • Publish the monthly/quarterly schedules in a timely manner
• Act as a social director, attending events that promote community, facilitate themed classes, offer floor hours for staff and members, and staff tables to increase program awareness
• Attend classes on site and throughout the industry to stay current with trends and on the cutting edge of the fitness industry

Group Fitness Instruction

• Group Fitness instruction is an optional, but recommended part of the role. Teaching hours are in addition to administrative duties

Qualifications : The successful candidate must have the following skills and experience:

• Minimum of 2-years experience management in the fitness industry
• Customer service experience, people oriented
• Successful history of collaboration with team members, managing diverse and large staff
• Proven background in building high performing teams, with the ability to mentor and cultivate the career path of team members
• Familiar with managing a budget and staff and organizing schedules
• Be an enthusiastic and friendly leader with the ability to recruit, hire, direct, and train staff
• Excellent communication, problem solving, time management, organizational and follow-up skills are essential
• Preferred:
  • Experience teaching group fitness
  • Current CPR & national certification

Work Schedule:

• Full-time position, paid through bi-weekly payroll
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday and early morning/midday/late evening weekday availability