Courtesy Clerk

Join to apply for the Courtesy Clerk role at Hy‑Vee, Inc. Job Information Job Title: Courtesy Clerk Department: Grocery FLSA Status: Non‑Exempt Reporting Relations: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home, Service Managers Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting care, concern and patience and treating customers as the most important people in the store. Greet and assist customers in a friendly manner, whether in the employee’s designated department or elsewhere in the store. Make an effort to learn customers’ names and address them by name whenever possible. Assist customers by (examples include): Escorting them to the products they’re looking for. Securing products that are out of reach. Loading or unloading heavy items. Noting and forwarding customer suggestions or requests. Performing other tasks to enhance the shopping experience. Answer the telephone promptly and provide friendly, helpful service to callers. Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment. Package purchases. Clean registers, restrooms, break room, backroom; sweep and mop the floor; and tend to supply needs. Assist customers in transporting purchases to their mode of transportation. Help train new courtesy clerks. Check prices on products. Pull products forward on shelves. Bring carts in from parking lot and cart corral. Clean can redemption area and empty recycle bins where applicable. Stock, face, rotate merchandise, clean shelves, understand shelf tags and locate merchandise in the store and backroom. Maintain supplies on front‑end (e.g., paper/plastic sacks, receipt paper). Maintain strict adherence to department and company guidelines related to personal hygiene and dress. Adhere to company policies and individual store guidelines. Report to work when scheduled and on time. Secondary Duties and Responsibilities: Assist in all departments as requested (within wage and hour guidelines). Deliver product to customers (within wage and hour guidelines). Shovel, salt, and sand walkways. Assist in other areas of the store as needed. Perform other job‑related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: Ability to carry out detailed but uncomplicated written or verbal instructions; handle few concrete variables. Ability to perform simple addition and subtraction; copy figures, count and record. Understanding and following verbal or demonstrated instructions; write identifying information, request supplies orally or in writing, increased contact with people. Physical Requirements: Exert up to 50 pounds occasionally; up to 20 pounds frequently; up to 10 pounds constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: Exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents. Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two‑wheeler, pallet jack, box cutter (within wage and hour guidelines). Contacts: Daily contact with the general public and occasional contact with suppliers/vendors. Education and Experience: No education or experience requirements. Job Characteristics Seniority Level: Entry level Employment Type: Part‑time Job Function: Administrative Industries: Retail Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr