Dyne Care Partner - Northern California

Dyne Care Partner – Northern California

Department: 3340US - US Market Access & Patient Services

Location: Field-Based

Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at or follow us on X, LinkedIn and Facebook.

Role Summary

The Dyne Care Partner (DCP) is a field-based member of the Patient Access and Education team who supports patients, caregivers, healthcare providers, and infusion centers throughout the treatment journey. The DCP provides education, reimbursement support, and care coordination to help patients initiate and maintain therapy, while partnering cross-functionally to remove access barriers and support continuity of care. This role serves as a trusted point of contact and ensures all activities are conducted in accordance with Dyne policies, regulatory requirements, and ethical standards. This is a non-promotional role within the commercial organization.

This is a field-based position. Candidates must reside within the assigned territory and within reasonable driving distance of a major commercial airport capable of supporting frequent regional and national travel.

Primary Responsibilities

• Serve as a primary point of contact for patients and caregivers throughout the treatment journey
• Provide individualized education on disease state, therapy, and treatment expectations using approved materials
• Conduct proactive outreach to identify support needs and address access or adherence barriers
• Coordinate support services and resources to assist patients and caregivers
• Build trusted relationships through empathetic, patient-centered communication
• Educate on proper product storage, handling, and administration
• Provide education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers
• Support understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements
• Identify reimbursement and access challenges and facilitate appropriate escalation through approved channels
• Support continuity of care during insurance changes, site-of-care transitions, and reauthorization events
• Build and maintain relationships with healthcare providers, office staff, and infusion partners
• Provide education on patient support services, reimbursement processes, and available resources
• Support infusion center readiness, including product handling, storage, preparation, and administration requirements
• Serve as a reimbursement and access resource within the assigned geography
• Partner with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care
• Maintain accurate and timely documentation in approved systems
• Ensure compliance with all regulatory, privacy, and company requirements
• Identify and appropriately report adverse events, product complaints, and privacy incidents

Education and Skills Requirements

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred
• RN, Social Worker, or equivalent healthcare experience preferred
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams
• Strong communication, organizational, and problem-solving skills
• Ability to work independently in a field-based environment
• Ability to operate effectively in a dynamic environment requiring responsiveness and adaptability
• Ability to travel extensively within assigned geography (up to 50–80%)
• Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required
• Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner
• Demonstrated accountability and sound judgment in managing urgent or complex patient situations
• Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions

Salary Range

MA Pay Range $190,000 — $225,000 USD

The statements contained herein reflect general details as necessary to describe the essential functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.

Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.