PH Community Liaison/Customer Service Representative

Customer Service RepresentativeLumpkin County Health Department is seeking a Customer Service Representative with community liaison duties. As a Customer Service Representative with Lumpkin County Health Department at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.Benefits: 40-hour work week (Monday – Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation – 457.Job ResponsibilitiesCustomer Service Representative 1:Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.Customer Service Representative 2:Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitorsHealthcare Program Consultant, duties:Under supervision, learns to provide technical assistance and training within a health care specialty, within the health department.Plans, directs, and implements a specialty program.Evaluates programs for compliance with state and/or federal guidelines.Help promote the new programs that we will be implementing such as travel clinic, pcm, safe sleep, diabetes and hypertension, safety car seats and additional outreach for the established programs in order to grow the health department within the community.When necessary, to assist in the health department as a customer service representative.Additional Duties:Engage community partnersPlan and organize eventsEvaluate the needs of underserved populations or groupsEvaluate the programs within the Health Department to better serve the community.Minimum QualificationsCustomer Service Representative 1High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.Customer Service Representative 2High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.Healthcare Program Consultant:Bachelor's degree in a related field from an accredited college or university and two (2) years of experience performing work related to area of assignment; or six (6) years of experience performing work related to area of assignment; or Master's degree in a related field from an accredited college or university. Note: Some positions may require licensure.Preferred Qualification: To be able to speak, read and write Spanish.Additional InformationTo be considered for employment at the District 2 Public Health, you must complete an online application. This job can be found at Click on "About DPH" and then Careers", locate the position then click "Apply" to begin your application. Please make sure you have selected the specific job you are interested in and qualified for. You will receive an email or telephone call if you are selected to participate in the interview process. Please do not send hard copies of application materials. All information can be uploaded to the online system. Applications must include an email address and daytime phone number where applicant can be reached. Incomplete applications may not be considered. Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of wellness breaks during the work day is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break. The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting). In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing. As an employee of D2PH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the high volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be considered by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. District 2 Public Health is an Equal Opportunity Employer. Georgia Department of Public Health