Clinical Support Specialist

Clinical Support SpecialistThe Clinical Support Specialist provides both direct and indirect patient care across multiple hospital departments. This role supports nursing staff, enhances clinical operations, and ensures the delivery of safe, efficient, and compassionate patient care. The position is designed as a flexible, cross-functional support role that includes patient care, clerical responsibilities, patient safety, de-escalation, comfort, throughput, community outreach, regulatory compliance, and unit-based tasks assigned by nursing leadership.Key ResponsibilitiesDelivers patient care under the direction of a licensed nurse in accordance with established care plans and individual patient care needsProvide continuous patient observation/ patient sitter or 1:1 dutySupport patients requiring restraint/seclusion careSupport discharge planning activities, including coordination and patient readinessAssist with patient admissions, transfers, and discharges across hospital unit.Assist with and participate in patient and staff educational programsParticipate in community outreach initiatives as assignedConduct environmental rounding and assist with regulatory compliance activitiesAssist patients with ambulation, repositioning, and fall-prevention measures.Collect specimens to include blood and assist with basic diagnostic procedures such as EKG as directedAccurately document patient care activities in the medical record per facility protocols.Communicate patient observations or concerns to the nursing or appropriate clinical staff promptlyAdhere to infection control, safety, and confidentiality standards in accordance with hospital policies and regulatory standards.Float between multiple hospital departments or units to provide support based on staffing needs, including coverage for staff breaks or meals.Perform clerical duties such as data entry or clerical tasksPerform additional duties assigned by nursing administration or supervising clinical staffSupports care coordination and throughputProvides interdisciplinary collaboration by communicating effectively with nurses, providers, counselors, case management and ancillary staff to support patient-centered care and patient experience efforts.Education:Associate's degree in a Healthcare Related Field requiredBachelor's degree in a Healthcare Related Field preferExperience:Minimum 1- year experience in a healthcare or related setting requiredEMT or similar clinical experience preferredPhlebotomy or specimen collection experience preferredCertifications:BLS certification per hospital requirementsDe-escalation training as provided by facility upon hire and updated per hospital requirementsPhlebotomy certification preferredRequired Skills and CompetenciesStrong patient care and interpersonal skillsAbility to work effectively in multiple clinical environmentsBasic knowledge of patient safety and infection control practicesStrong communication and teamwork skillsAbility to prioritize tasks and adapt quicklyAbility to float in multiple units throughout an assigned shift as the needs of the hospital changeBasic knowledge of medical terminology, medical supplies and medical equipmentBasic knowledge of Microsoft Word and ExcelMaintain current BLS and de-escalation trainingMaintain sitter, restraint and seclusion trainingAbility to operate standard office equipment such as copiers, faxes, printersPhysical DemandsAbility to bend, stoop, crawl, kneel, sit, squatAbility to lift push, or pull up to 50 pounds8 hour shifts 6:30am -3pm and 3pm-11:30pm Every other weekend Fair share of holidays on a rotating basis