Clinical Support Specialist II - Neurology

Position Summary Position supports the clinical support service by performing pre‑analytic duties prior to laboratory testing. Duties include customer support, sample accessioning, patient registration, insurance verification, and sample procurement. This position is located in a clinical lab setting with no direct patient contact. Any patient interaction occurs via telephone or email. WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Primary Duties & Responsibilities Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers. Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner. Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems. Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories. Prepares and sends materials to reference laboratories in support of clinical testing not provided internally. Effectively troubleshoots errors and problems in order to ensure pre‑analytic accuracy in accordance with departmental policies and procedures. Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for pre‑certification when required. Effectively prioritizes workload to ensure completion of duties within stated expectations. Fulfills client requests as needed. Assists with additional projects as needed. Working Conditions Normal office environment. Physical Effort Typically sitting at a desk or table. Equipment Office equipment. Education & Experience Required Qualifications High school diploma or equivalent or combination of education and/or experience. Work Experience Healthcare, 2 Years. Skills Not Applicable. Driver's License A driver's license is not required for this position. Preferred Qualifications No additional education unless stated elsewhere in the job posting. Preferred skills: Facility Layouts, Organizing. Grade & Salary Range Grade: C06-H Salary Range: $17.89 - $26.35 / Hourly Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U‑Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis