Commercial Fleet Customer Success Specialist - Baltimore, MD

Commercial Tire & Service Centers

Build The Fleets That Baltimore Fleets Rely On!

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Starting Pay: $24 - $28 Hourly + OT Available + Weekly Pay

Location: 1611 Wicomico Street, Baltimore MD

Example Shift: Tuesday - Saturday 7:30 AM - 5:30 PM

We Welcome Walk In Interviews: Monday - Friday From 10 AM - 3 PM

Preferred Experience: 1 Years of National Account Experience, Flexible Schedule Required

Base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations.

Responsibilities will include but not be limited to:

• Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
• Soliciting unsold National Accounts.
• Establishing processes and systems that fully address customer requirements.
• Assuring service is performed on time and as specified by the customer.
• Representing the company professionally through team image and service readiness at all times.
• Picking up and delivering customer product.
• Conducting Fleet surveys.
• Maintaining delivery schedules that meet customer needs.
• Managing National Accounts invoice processes.
• Ensuring delivery receipts are completed error free to ensure location's financial returns.
• Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
• Complying with DOT regulations including driver's license for class of truck operated.
• Following all driving rules.
• Complying with OSHA regulations and safety requirements.
• Wearing proper PPE, using cages, and following all other safety policies and procedures.

Requirements:

• High School Diploma or GED preferred.
• Associate's Degree or higher desired.
• Prior experience in commercial tire service/repair work with customer interaction.
• Demonstrated ability to work with little supervision.
• Complete understanding of the use and application of all available information systems.
• Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
• Demonstrated safe working history and preventative behavioral focus.
• Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
• Ability to work within a high degree of accuracy under pressure.
• Asset management systems and controls.
• Ability to focus on objectives and goals rather than obstacles and barriers.
• Able to work on multiple projects at the same time.
• Ability to communicate business information through verbal/written communication.
• Contribute to team environment.
• Flexible, able to work extended hours including weekends; limited travel required.

Application Process

• Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
• If you pass, you'll receive an invitation to schedule a phone or in-person interview.
• Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.