Contracts Specialist

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI - connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

Our Legal team supports Invoca's growth by managing the contracts, processes,

and data that keep our commercial engine running smoothly. We partner closely

with Sales, Finance, Security, Customer Success, and Product to structure deals,

manage risk, and ensure our AI-powered products are contracted and governed

responsibly. We value accuracy, responsiveness, and a collaborative approach to

solving problems across the business

We're looking for an organized, detail-oriented Contract Specialist to support the

day-to-day execution of our contracting process. Reporting to the Contract the

Senior Director, Legal, you'll be responsible for preparing, reviewing, and

processing customer and vendor agreements, keeping our contract systems

accurate and up to date, and helping Sales and Legal move deals through the

pipeline efficiently. This is an individual contributor role, and a great opportunity

for someone early-to-mid career in contracts, legal operations, or sales operations

who wants to build deep expertise in SaaS and AI commercial agreements.

• Prepare and generate standard contracts, order forms, NDAs, and amendments from approved templates.

• Perform first-pass review of incoming contracts and redlines, flagging non-standard terms or deviations from the playbook for escalation.

• Route contracts through internal review and approval workflows (Legal, Finance, Security, Deal Desk) and track status to keep deals on schedule.

• Manage contract execution via e-signature platforms and ensure fully executed agreements are properly filed.

• Maintain the contract repository with accurate metadata, including key dates, renewal terms, pricing, and obligations.

• Respond to internal requests for contract lookups, summaries, or status updates from the business.

• Support basic data privacy and security documentation requests, such as DPAs and security questionnaires, under guidance from Legal.

• Help maintain and update contract templates, clause libraries, and playbooks, including AI-specific terms such as data usage, model training, and IP.

• Identify process inefficiencies and support initiatives to improve contracting speed and accuracy.

• Assist with special projects such as audits, due diligence, or contract migrations

• 1+ years of experience in contract administration, legal operations, sales operations, or a paralegal role, ideally at a SaaS or technology company.

• Familiarity with standard SaaS commercial terms, such as subscriptions, order forms, and SLAs, is a plus.

• Experience with contract lifecycle management (CLM) tools (e.g., Ironclad and e-signature platforms (DocuSign)preferred.

• Familiarity with CRM systems, such as Salesforce, is a plus.

• Strong attention to detail and comfort working with a high volume of documents and competing deadlines.

• Strong written communication skills and a service-oriented mindset when working with internal stakeholders.

• Bachelor's degree or equivalent experience; a paralegal certificate is a plus but not required.

At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment.

• Base Salary: $75,000-$100,000

• Variable Compensation: Bonus and/or commission eligibility, where applicable.

• Equity: All employees are invited to share in Invoca's success through our stock option program.

*Actual compensation will depend on factors including experience, skills, and location.

• Day-One Health Benefits - Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.

• Mental Wellbeing - Access to mental wellbeing support and an Employee Assistance Program (EAP).

• Wellness Subsidy - Reimbursement that can be applied toward gym memberships, fitness classes, and more.

• Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.

• Paid Holidays - Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.

• Paid Family Leave - Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*

• Paid Medical Leave - Up to 12 weeks of 100% paid leave for childbirth and medical needs.*

• Enterprise-Grade AI Tools - Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.

• Professional Development - Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.

• 401(k) - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*

• Recognition Programs - We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.

• InVacation (Sabbatical) - As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.

*Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country-specific offerings.