Professional Services Software Engineer

Professional Services Integrations and Customizations (PSIC) Software Engineer 8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Responsibilities Collect project requirements from customers through remote interviews. Implement customized solutions and services based on the Statement of Work (SOW) utilizing 8x8 products, APIs, and third‑party software development tools as required. Design and prototype software development projects as required and be responsible for the quality of work produced. Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW. Present 8x8 services and customized solutions to customers, including executives and end‑users. Meet or exceed P&L goals for professional services. Configure systems in 8x8 and integrate with scripting in PHP and Python. Qualifications Fluent in English (written and oral communication skills). Bachelor’s Degree in a technology area. Proficiency in scripting languages such as Python, PHP, and JavaScript. Strong API background, including REST API knowledge and integration with third‑party systems. Experience with relational databases. Understanding of cloud platforms and technologies (AWS, Azure, GCP). Understanding of web application architecture. Experience with conversational AI/ML technologies and natural language processing. Professional communication skills; engagement directly with customers. Java knowledge is a plus. Experience in contact center, VoIP, and video meeting applications is a plus. Compensation The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role. EEO and Other Information 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the U.S.: 8x8 participates in the E-Verify program. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at View email address on click.appcast.io (Include “Reasonable Accommodation” in the subject line). #J-18808-Ljbffr 8x8 International Philippine Branch Office