Forward Deployed Product Engineer

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started. Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems. As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting‑edge AI capabilities, we’re positioned to build the next $10B company in logistics. Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech. $160,000 - $200,000 Full‑time / Onsite (5 days/week) / ~25% Travel About The Role We’re hiring Forward Deployed Product Engineers to deploy production AI agents inside some of the world’s largest logistics companies. You’ll work directly with customer operators, engineers, and executives to understand how critical workflows actually run, then design integrations, debug production systems, and ship AI‑powered workflows into environments that are often undocumented, fragmented, and business‑critical. This role sits at the intersection of engineering, product, and customer operations, owning deployments from initial discovery through production launch and spending time with customers, both remotely and onsite, to solve complex operational problems and turn those solutions into reusable product capabilities. Success is measured by getting systems live, reliable, and solving problems in environments you do not fully control. What You’ll Do Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance. Design and build integrations between customer systems and Pallet’s AI platform. Debug production failures across distributed systems, authentication layers, data pipelines, and third‑party services. Work onsite with customers to diagnose issues, ship fixes, and drive successful launches. Own customer deployments end‑to‑end, from technical discovery through production stability. Make pragmatic engineering tradeoffs under real‑world constraints and tight timelines. Identify recurring implementation patterns and turn them into reusable product capabilities. Partner closely with engineering and product teams to shape the roadmap based on customer needs. Who You Are 2–5 years of experience building and owning production systems in high‑growth startups or similarly demanding environments. Strong experience working with APIs, integrations, authentication systems, and event‑driven architectures. Proven ability to debug complex systems in production. Comfortable operating in ambiguous environments where documentation is incomplete, and requirements evolve quickly. Strong communication skills and the ability to build trust with technical and non‑technical stakeholders. Experience working directly with customers is a strong plus. Backend: Node + TypeScript on Encore.dev. Event‑driven design with message passing and queues. Hosted on GCP. LLMs: OpenAI, Anthropic, Google for foundation models; fine‑tuned models on Vertex AI. Frontend: Next.js + React + TypeScript. Hosted on Vercel. Observability: Datadog for logging and metrics. Benefits Health, Vision, and Dental benefits Life Insurance and Accidental Insurance Generous salary and equity for all staff 401k option; helping you save for the future Yearly learning and development stipend Commuter benefits for Bay Area employees Uber ride stipend if you ever have to work late in the office Remote office home stipend to get you comfy in your space Daily catered lunches provided Onboarding trip to San Francisco HQ if you work remotely Annual Company Offsites; our last one was in Palm Springs CA Workplace Policy We are an in‑person company. Our offices in San Francisco and New York City are where ideas get built, decisions get made, and the team gets stronger. Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to San Francisco for their first week to onboard and meet the team, and we cover the full trip. Most remote employees visit once a year after that, with all travel, lodging, and meals on us. Travel expectations are always shared upfront in the job description and confirmed in your first call with us. No surprises. Equal Employment Opportunity Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. #J-18808-Ljbffr Pallet