Senior Account Manager

About C Squared Social:

We are a full-service digital marketing agency for businesses of all sizes, offering paid advertising, content marketing, website development, photo/video and graphic design services. Diverse portfolio of B2B and B2C clients in sectors including healthcare, retail, finance, food and beverage, transportation, etc. We have also been included as one of Inc 5000 fastest growing companies in the US.

Job Overview

A Senior Account Manager is responsible for developing relationships with our most valuable clients while also becoming a valued coach to Account Managers. Sr. Account Managers also must continuously learn and stay current with digital marketing trends and technology updates to help the team be successful.

Benefits (effective the first of the month after hire):

• Medical, Dental, Vision, Ancillary Insurances
• 401(k)
• Three (3) weeks of vacation
• Flexible 8 hour work day (7:00a-7:00p)
• Hybrid – 4 days in/1 day work-from-home
• Snack and coffee bar

Requirements

Responsibilities and Duties

• Work with the Director of Client Success to help develop strategies for client retention.
• Lead the digital marketing strategy for your client portfolio
• Build strong client report through timely communication
• Educate your client base on social media marketing, industry reports, and best practices
• Identify opportunities for additional products/services, articulate their value, and expand existing relationships with clients
• Collaborate cross-functionally across internal teams, developers, agency partners, and creative designers to achieve client business goals
• Plan and present reports on account progress, goals, and quarterly initiatives to share with clients, team members and stakeholders
• Synthesize data to understand campaign results
• Other duties as assigned.

Qualifications

• Minimum 3 years of previous account management experience
• Minimum 5 years of experience in marketing, advertising, consulting, or agency experience
• Understand common marketing objectives and what makes marketing successful
• Confident communicator: able to effectively present using email, phone, and video conferencing
• Emotional intelligence, enthusiasm, high energy, attention to detail, strong follow-through, and a passion for contributing to growth
• Self-motivation and a competitive “fire”
• Effective time management with the ability to multi-task, organize, and prioritize a large portfolio of clients
• Strong computer skills and confidence in learning new apps and platforms
• Excellent verbal and written communication skills: a listener, and presenter and "people person"
• Ability/willingness to travel occasionally
• A positive, solution-oriented, problem-solving, customer-centric attitude

Education:

Bachelor's Degree in related field or equivalent work experience

Physical Requirements:

• Prolonged periods sitting at a desk working on a computer

C Squared Social is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.