Help Desk Team Lead — SLA Metrics & FCR Champion
LERETA, LLC
LERETA, LLC is seeking a Help Desk Team Lead to guide a fast-paced support team, ensuring high first-contact resolution and SLA adherence. The role focuses on monitoring incidents, reporting metrics, and escalating issues as needed to maintain service quality. The position requires 3+ years in a Help Desk role, a High School Diploma, and strong communication and typing skills. The team supports mainframe and client/server environments and in-house systems like LPTS and iSupport. #J-18808-Ljbffr LERETA, LLC
Vacancy posted 2 days ago
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