Senior Account Manager

Senior Account Manager – Employee Benefits

A growing professional services organization specializing in employee benefits and workforce solutions is seeking a Senior Account Manager to support and manage a portfolio of client accounts.

This position is ideal for a benefits professional who enjoys building strong client relationships, managing multiple priorities, solving complex issues, and mentoring junior team members. The successful candidate will serve as a key client resource and help ensure exceptional service delivery across employee benefit programs.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Manage client benefit programs and annual planning activities
• Coordinate implementation, administration, and ongoing support for employee benefit plans
• Assist clients with enrollment, eligibility, billing, and claims-related issues
• Review benefit plans, plan documents, and employee communications for accuracy
• Partner with carriers, vendors, and internal team members to resolve service issues and maintain client satisfaction
• Support client-facing technology and administrative systems
• Prepare materials and communications related to employee benefit programs
• Train and mentor junior team members
• Maintain organized records and ensure timely completion of assigned projects
• Assist with compliance-related activities and employee benefits administration

Qualifications

• Experience in employee benefits, group insurance, benefits administration, or a related field
• Strong understanding of employee benefit programs, including medical, dental, vision, life, disability, and ancillary benefits
• Experience managing client relationships and multiple projects simultaneously
• Excellent communication, presentation, and organizational skills
• Strong Microsoft Office skills, including Excel
• Leadership, mentoring, or supervisory experience preferred
• Insurance licensing 2-15 is a plus but not required
• Ability to work effectively in a fast-paced, client-focused environment
• Strong attention to detail and problem-solving abilities

If you have a strong employee benefits background and enjoy helping organizations navigate complex benefits programs while delivering exceptional client service, we would like to hear from you.