Operations Specialist

Job Description

Job Description

Who We Are:
Approximately one in four U.S. jobs requires some level of science knowledge, but companies are struggling to find and retain employees with the skills they need—especially skills like math and programming. Back On Course Educational Services is the solution to this problem. We provide personalized educational support for adults who want to thrive in a career in the science workforce. Our experts have hands-on experience and deliver a variety of engaging methods of support including one-on-one training sessions and workshops. They specialize in and have a passion for working with adults that are underrepresented in the science workforce.

We know what it’s like, because we’ve been there. We’ve helped our clients gain new skills, earn certifications, and more. It’s time to reimagine how we develop our workforce. It’s time to get back on course. 

Job Overview:
We are currently seeking an Operations Specialist to help our program run like a well oiled machine. You’ll interface with clients and act as the direct manager for our Educational Support Specialists.The ideal candidate has strong analytical skills, can quickly establish a rapport and communicate well, demonstrates an ability to be flexible and adaptable in a dynamic environment, and has a high degree of self-directedness and self-efficacy. This is an exciting opportunity to join a growing, mission-driven company at a pivotal stage.

Read on to learn how you will make an impact and contribute to the operational health and success of the Back On Course Educational Services team in your role.

Responsibilities include:

• Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
• Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes
• Facilitate client intake process
• Organize and monitor client assessment and evaluation processes
• Provide regular program updates, presentations, and reports to staff and stakeholders
• Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them
• Identify trends and assess opportunities to improve program operations processes and own execution
• Anticipate and track operational risks and issues and provide strategic solutions
• Lead the employee hiring, onboarding and training processes
• Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
• Keep up to date with the current industry and market regulations, technology, trends and forecasts
• Advance the organization's mission and values

*The specialist will work both remotely, and in-person. The position will occasionally require travel from one job site to another during the work day. The specialist must be able to perform the outlined job duties and responsibilities that support the performance standards of the position with or without accommodations.

Benefits:

• Benefit eligible
• Paid sick & vacation time 
• Mission driven, people-first culture 
• Opportunities for growth & advancement

Required Qualifications/Skills

• 2-3 years of experience in a human services-related field, program operations or project management 
• A self-starter with an entrepreneurial spirit 
• Minimum of 1 year experience managing a team 
• Experience managing budgets and expenses
• Grant and/or proposal writing experience 
• Excellent organizational, verbal communication, and writing skills
• Aptitude to learn new software and systems
• Ability to work seated in front of a computer for long periods of time
• Ability to maintain confidentiality
• Ability to successfully pass background check

Preferred Qualifications/Skills:

• Project Management Professional certification
• Familiarity and experience with online meeting software, online chat/instant messaging, and group sharing platforms (Zoom or WebEx, Slack, Microsoft Teams, etc.)
• Statistical analysis experience
• Spanish fluency
• CPR certification
• First Aid certification

Note: This is a full-time hourly role currently scoped at 30 hours/week.

Flexible work from home options available.