Call Center Quality Assurance Specialist (Non-Technical)

Job Description

Job Description

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

1. We actively, genuinely  CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
2. We  COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
3. We  LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
4. We are  RESULT-ORIENTED , growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
5. We  CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Ignitist Inc, which is part of the Trucordia Insurance Services Network, provides insurance solutions to help veterans, disabled Americans, and underserved populations, especially those in the most underserved markets, get access to the healthcare they need to live the best lives possible. Ignitist Inc is building a virtuous network through partnerships with non-profit groups, insurance carriers and providers who share our passion for improving the quality of life for those who need it most.

The Quality Assurance (QA) Specialist will support the Medicare Sales team to ensure the accurate and timely dissemination of information leading to the sale of new and renewed Medicare health plans. The ideal candidate is a highly motivated, energetic, quick learner and skilled in various administrative support functions.  

This position will monitor inbound/outbound calls of the sales agents, including but not limited to demeanor, technical accuracy, customer service performance, tone, voice inflections and conformity to company policy and procedures. 

• 1-3 years of administrative experience, preferably within the insurance industry 
• At least 2 years' experience in Quality Assurance preferred 
• Computer proficiency, including Microsoft Office Suite 
• Ability to use logic and reasoning to identify the strengths and weaknesses of each call and performance of sales agents  
• Professional, organized, and motivated self-starter 
• Excellent communication and interpersonal skills  
• Superior active listening abilities 
• Meticulous work habits 
• Ability to work in a fast-paced environment 
• High school diploma or G.E.D. required 
• Bachelor's degree preferred 
• Preferred Health insurance license

Please see our company Benefits:

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”)  is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.  Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.