Major Account Manager

Job Description

Job Description

Description

Major Account Manager

$55,000 - $65,000/Yearly

Workplace Type: Onsite
+15% Travel 
 
Who We Are

With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock , repairs , decommission , field technical services , parts , PCB disposa l and recycling . Our national network of factories and service centers are strategically located to serve our broad and diverse customer base.

Emerald is committed to extending the life cycle of our customers’ equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations.

Why work at Emerald?

When Emerald Transformer hires someone, we aren’t just bringing a new employee on board.  We take our time to make sure we’re surrounding ourselves with those who share our core values and our devotion to quality , dependability , and environmental consciousness . We wouldn’t be where we are today without our Emerald team, and we’re thankful for each person who’s chosen to be a part of our journey as a company.

At Emerald Transformer, our employees are our lifeblood. They are the foundation of our business, so we provide employee benefits they can count on.

• Benefits : Your choice of three different medical insurance programs in addition to, life , vision , and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive and vesting timeline. Our a-la-carte structure allows you to pick the best package for your needs.
• A 2nd Chance : Here at Emerald, we believe in second chances. That is why we accept and consider qualified applicants with criminal histories in a manner consistent with federal and local laws.  We are committed to 2nd chance hiring ! Only by working together can we create a better future.
• Supplemental Insurance : In addition to our standard plans, we offer tele-medicine, long-term and short-term disability coverage as well as legal services.
• Paid Weekly : All hourly team members are paid weekly!
• Paid Time Off : Emerald Transformer employees receive vacation and sick pay annually.
• Career Pathing : We are growing and promote from within.

We’ve surrounded ourselves with a passionate team, determined to reach that same goal. We’ve been in business for over 50 years, and every day, we’re looking for new and more innovative ways to provide better service to our customers and grow our business. 

Job Summary

The Major Account Manager is responsible for managing Emerald Transformer’s strategic customer relationships and assigned major account portfolio to support long-term customer retention, account growth, and reliable execution of customer commitments. This role serves as a primary relationship owner for assigned major accounts and works closely with Sales, Operations, General Managers, and other internal stakeholders to align customer expectations, quotes, contracts, service needs, and project execution. The Major Account Manager is expected to identify opportunities to strengthen customer partnerships, monitor account trends that may impact Emerald Transformer, and resolve account-related issues in a timely and professional manner. This position requires working knowledge of the transformer industry and the ability to represent Emerald Transformer with customers at account sites, customer meetings, and trade show events.

Key Responsibilities

• Manage assigned major account(s) as defined by the Director of Sales and/or General Manager.
• Establish, strengthen, and maintain long-term relationships with key contacts within major account organizations.
• Communicate regularly with major customers to understand needs, respond to inquiries, support account planning, and reinforce Emerald Transformer’s service commitments.
• Coordinate with Operations, Sales, General Managers, and other internal stakeholders to discuss customer expectations, service performance, project status, quoting needs, and issue resolution.
• Support account growth by identifying service, product, repair, recycling, field service, logistics, or other transformer-related opportunities that align with customer needs.
• Monitor customer activity, industry trends, and account-specific developments that could positively or negatively impact Emerald Transformer and communicate relevant information in a timely manner.
• Handle customer complaints, service concerns, and account issues promptly, professionally, and in coordination with the appropriate internal teams.
• Suggest solutions, process improvements, service enhancements, and contract-related ideas that improve customer experience and strengthen major account agreements.
• Become proficient with in-house systems and tools used to prepare, manage, and communicate quotes and account information.
• Correspond with external and internal stakeholders through phone calls, emails, letters, meetings, and other communication channels needed for account management and project execution.
• Maintain accurate records related to account activity, customer satisfaction, sales opportunities, quote status, contract needs, and areas for service or product growth.
• Assist in the formulation, construction, review, and editing of major account contracts, scope changes, and related account documentation.
• Negotiate changes to pricing, scope of work, terms, or service expectations when needed and within established approval guidelines.
• Travel up to 15% to major account sites, customer meetings, and trade show events.

Minimum Requirements

Education/Certifications

• Associates degree or equivalent required.
• Bachelor’s degree in sales, marketing, business, supply chain, environmental services, or a related field preferred.

Experience

• Experience managing customer relationships, major accounts, strategic accounts, business development activity, sales support, customer service, contract coordination, or related customer-facing work required.
• Experience working with industrial, utility, manufacturing, environmental services, logistics, transformer services, or similar business-to-business customers preferred.
• Knowledge of the transformer industry preferred.

Knowledge Skills & Abilities

• Working knowledge of account management practices, customer relationship management, quoting, contract support, and customer issue resolution.
• Knowledge of transformer-related services, customer needs, and business considerations preferred, including the ability to learn Emerald Transformer’s service offerings, terminology, and operational flow.
• Ability to build trust with major customers and maintain professional relationships with external and internal stakeholders.
• Strong verbal and written communication skills, including the ability to present information clearly, write effective business communications, and interpret customer or contract-related information.
• Demonstrated problem-solving ability, including identifying issues, gathering relevant information, coordinating with internal teams, and following through to resolution.
• Strong planning, organization, prioritization, and time-management skills with the ability to manage competing customer and internal priorities.
• Ability to maintain confidentiality and exercise sound judgment when handling customer, pricing, contract, or company information.
• Ability to adapt to changing customer needs, service requirements, business priorities, and operational conditions.
• Proficient in Microsoft Office Suite and able to learn in-house Emerald Transformer software and systems used for quotes, records, and account management.
• Accuracy and attention to detail in maintaining records, reviewing documentation, communicating customer requirements, and supporting contract-related work.
• Dependable work habits, consistent follow-through, responsiveness to direction, and willingness to seek feedback to improve performance.

Equal Opportunity Employer

Emerald Transformer is an equal opportunity employer providing equal employment opportunities to applicants and employees without regard to race, color, creed, sex, gender, sexual orientation, gender identity or expression, religion, age, national origin, ancestry, physical or mental disability (including pregnancy), uniform service, veteran status, marital status, medical condition including genetic characteristics, or any other category protected by federal, state, or local law.