Retail Multi-Unit Sales Leader

Job Description

Job Description

Metro New York Market   

$100,000 Training Salary | Career Path to Multi-Unit Leadership   

This role provides immersive, hands-on experience leading multiple retail locations while developing the strategic leadership, business acumen, financial management, and coaching capabilities required to successfully oversee a multi-store market. Working alongside Sales Leadership, the Multi Unit Leader progressively assumes increasing responsibility while learning how to drive profitable sales growth, develop exceptional leaders, execute operational excellence, and deliver exceptional customer service across multiple locations.  

Throughout the program, participants rotate through all facets of multi-store leadership, gaining experience in talent development, recruiting, succession planning, financial performance, operational execution, merchandising, guest experience, and organizational leadership.  

Successful completion of the program is based on demonstrated competency—not tenure—and prepares participants for placement into a Multi-Unit Leader position as business needs arise. 

Essential Functions   

Leadership Development   

• Participate in a structured leadership development program designed to prepare for multi-store leadership responsibilities.  
• Partner with Regional Sales Directors and Area Sales Managers to gain practical experience leading multiple retail locations.  
• Demonstrate continuous growth through coaching, mentorship, classroom learning, and real-world business application.  
• Progressively assume increased leadership responsibility throughout the program based on demonstrated performance and readiness.  

Multi- Unit Store Operations  

• Rotate throughout assigned markets to understand the operational rhythms and leadership expectations of multiple retail locations.  
• Learn to evaluate store performance through operational audits, business reviews, guest experience observations, and leadership coaching.  
• Support store leaders in maintaining operational excellence, merchandising standards, organizational clarity, and company initiatives.  
• Participate in store openings, remodels, leadership transitions, and special business initiatives.  

Sales Leadership   

• Develop the ability to coach and influence General Managers and Store Managers to improve individual and team performance.  
• Learn to identify performance opportunities and execute action plans that improve sales results across multiple locations.  
• Support execution of company sales initiatives, promotional events, product launches, and strategic business priorities.  
• Reinforce execution of the sales process, leadership expectations, and coaching cadence.  

Talent Development   

• Learn how to recruit, interview, hire, onboard, coach, develop, and retain top-performing leaders.  
• Participate in succession planning discussions and leadership talent reviews.  
• Observe and assist with performance management, accountability conversations, recognition, and career development planning.  

Financial & Business Leadership   

• Develop a comprehensive understanding of financial statements, payroll management, labor planning, controllable expenses, profitability, and market performance.  
• Analyze business trends to identify opportunities that improve profitability and operational efficiency.  
• Participate in weekly, monthly, and quarterly business reviews.  
• Learn how strategic decisions impact both store-level and enterprise-wide results.  

Cross-Functional Partnership   

• Build collaborative partnerships with Operations, Training, Merchandising, Human Resources, Marketing, Guest Experience, Inventory, and Finance.  
• Participate in enterprise initiatives that strengthen operational consistency and improve the overall guest experience.  
• Support communication between corporate departments and field leadership to ensure alignment and execution.  

Guest Experience   

• Provide exceptional service by ensuring stores consistently deliver an exceptional shopping experience.  
• Observe guest interactions to identify coaching opportunities that improve conversion, satisfaction, and loyalty.  
• Support leaders in maintaining guest-ready showrooms that reflect company standards and expectations. 

Performance Metrics   

Develop proficiency in understanding, influencing, and improving the key performance indicators that drive multi-store success, including:  

• Sales Budget Achievement  
• Close Rate  
• Sales Per Guest  
• Average Sale  
• Protection Performance  
• Financing Application Percentage   
• Net Margin  
• Payroll Management  
• Controllable Expenses  
• Talent Retention  

Schedule Expectations   

• Scheduled to work a minimum of 45 hours per week, including Saturdays and/or Sundays based on business needs. The number of hours worked may increase during holidays, promotional events, blackout periods, leadership coverage, store openings, or other business needs.  
• Regular travel throughout the assigned market is an essential function of the Multi Unit Leader program and is required to support leadership development across multiple retail locations.  
• Travel is required up to 75%, including overnight travel when necessary for training, leadership meetings, store visits, new store openings, special projects, and business initiatives.  
• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on the needs of the business.  
• Regular attendance at assigned stores, corporate meetings, leadership training, and development activities is an essential function of this position.  

Education & Experience Requirements   

• BachelorS's degree in Business Administration, Retail Management, Organizational Leadership, or a related field preferred; equivalent combination of education and progressive leadership experience will be considered.  
• Five (5) to seven (7) years of progressive retail sales and sales leadership experience in a high-volume, customer-focused organization required, preferably specialty retail, or hospitality.  
• One (1) to three (3) years of multi-unit leadership experience preferred or demonstrated success leading a high-performing flagship location, large-format store, or complex retail operation with clear readiness for expanded responsibility.  
• Demonstrated history of increasing leadership responsibility and career progression through consistent performance and results.  
• Proven success developing leaders, building high-performing teams, and driving measurable improvements in sales performance, profitability, and guest satisfaction.  
• Experience recruiting, coaching, developing, and retaining leadership talent while fostering a culture of accountability and continuous improvement.  
• Willingness and ability to travel extensively throughout the assigned market and relocate for future leadership opportunities if business needs require.  
• Candidates selected for the Multi Unit Leader role have demonstrated exceptional leadership performance, consistently delivered strong business results, and exhibited the potential to lead multiple retail locations. Selection into the program is based on sustained performance, leadership capability, alignment with company values and leadership expectations, and readiness to assume increasing levels of responsibility.  
• This role is intended to prepare future Multi Unit Leaders through structured development, executive mentorship, and demonstrated competency. Successful completion of the program does not guarantee promotion; placement into a Multi Unit Leader role is based on demonstrated readiness and organizational business needs.