Account Manager

Overview Company Overview: Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is looking to hire a Global Security Operations Center Manager at an AI company. The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors on assigned shift. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.RESPONSIBILITIES:Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholdersLead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issuesEnsure appropriate staffing coverage and alignment of position responsibilities for each shiftSupervise the implementation of new technologies and business processes to improve efficiencyInitiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilitiesBuild, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sitesMonitoring and tracking key performance indicators (KPIs) as per client MSAEnsure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholdersProvide enterprise detection and coordinated response to physical security, safety and business continuity eventsDevelop and maintain security-services performance metrics and related reportsProvide assistance to field-based security specialists, site security facilitators, and program stakeholdersStay at front edge of industry best practices relating to control center security management and related servicesMUST HAVE:Have a minimum of 5-years of experience in Corporate Security or a similar role with at least 2-years leading and managing all aspects of a corporate control centerHave extensive experience and knowledge of various access control platforms, video management systems and incident management applications/softwareHave demonstrated effectiveness in managing complex people, process and technical projectsHave excellent analytical and problem-solving skills to drive process improvementBe an excellent communicator, whether writing, speaking or presentingHave demonstrated expertise in developing, implementing and managing control center programs.Have experience gathering and analyzing data to create useful metrics that support positive changeDemonstrated ability to manage effectively change and conflictBe adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situationsHave the ability to lead a cross-functional teamBe a dependable team player with strong business acuity, enthusiasm and a positive attitudePossess an impeccable work ethic and a high degree of integrityPossess general knowledge and understanding of State and Federal Employment lawsExtensive experience using Lenel Enterprise OnGuardLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentPAY:$105,000/yr. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Requisition ID 2026-1710420 Job SummaryCategory (Portal Searching): Account ManagerShifts Available: Afternoon, Evening, MorningBusiness Unit: AUS