Client Service Representative

Client Service Representative

VCA Animal Health Center has opportunities available for Client Service Representatives to join our team. VCA Animal Health Center is the perfect environment to explore and expand your customer service skills and support the veterinary medical team. The successful candidate will share our love of our patients and our loyal clientele while we provide the highest quality care to their pets. We stand by the philosophy that we treat each pet as if it was our own.

Why Join the VCA Animal Health Center Family?

We are passionate about supporting our team and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a career veterinary medicine has to offer. We create and support an inclusive work environment where you can focus on your growth, your happiness, and the clients and patients you serve. Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

Job Summary: At VCA Animal Hospitals, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Knowledge, Skills and Abilities:

• Must be friendly, outgoing, "people oriented."
• Excellent communications skills.
• Telephone and computer skills are necessary.
• Must be a team player willing to learn new techniques and treatments and to accept change.

Education and Experience: High School Diploma

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

Duties:

• Ensure that clients and pets feel welcome and comfortable.
• Service as "Ambassadors" of creating and maintaining goodwill for the hospital.
• Build rapport with clients and pets. If there is a delay, keep clients informed of expected wait times.
• Provide telephone support to ensure that clients' calls and requests are being processed in a timely manner.
• Flexibility in working hours is required to ensure that the job is done properly.

Housekeeping and Maintenance of Hospital:

• Make certain the hospital both inside and outside, including parking lot and entry is kept extremely clean throughout the day (so that a client could come back and see their pet without any notice). This includes your own clothing and appearance.
• Clearly communicate client concerns and requests orally and in written documentation.
• Keep records up to date. This includes client records with charges, vaccine status, medications administered, laboratory reports, etc.
• Handwriting must be neat and legible

This position pays $17.00-$20.00/hour depending on experience and qualifications.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.