Customer Service Specialist

Job Description: This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, resolve concerns, and maintain high quality and visual standards. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Location: Store #5187, 629 Plank Road, Clifton Park, NY 12065. The role involves contact with customers, including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. This access may be supervised or unsupervised. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Qualifications Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation For internal Sherwin-Williams employees, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal For internal Sherwin-Williams employees, must have completed all HR Cloud eLearning courses required for the current position Preferred Qualifications High School diploma or GED At least one (1) year of experience working in a delivery, retail, or customer service position Previous work experience selling paint and paint-related products Previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. #J-18808-Ljbffr