Bell Captain

Responsibilities Perform all bell duties that include the pick‑up and delivery of luggage in a timely, efficient, and professional manner. Provide friendly, fast, and helpful guest service in line with AAA diamond program service standards. Provide lead supervision and training to Line Level department positions. Ensure courteous and prompt attention to guest requests or complaints. Greet guests while arriving and departing. Parks guest vehicles in specified areas in an efficient and safe manner as needed. Retrieves guest vehicles from specified areas in an efficient and safe manner as needed. Performs drive‑and‑park assignments per department policies and procedures. Ensure prompt reporting of any incidents to the Transportation Supervisor. Monitors and assists activities in all department related areas including shuttle, VIP, and private groups to ensure customer satisfaction and operational needs are met in a timely and correct manner. Acts as interim during Transportation Supervisor absence. Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures service standards are followed by all team members and addresses issues as they arise. Ensures operations are in accordance with established policies and procedures. Communicates effectively with guests as well as all levels of team members. Performs various physical tasks including running across flat land, up and down stairs to park and retrieving cars in as little time as possible. Reaches and grasps to retrieve keys for guests’ vehicles. Will be driving cars of all types. Exemplifies high attention to detail regarding the level of service delivery. Other tasks and responsibilities may be assigned as needed. Provides guidance and daily supervision of staff in the department and supports operational goals and monitors achievements of performance and profit objectives. Works outside and is subject to all types of weather conditions. Proper clothing is provided. Possesses basic proficiency with computers including Microsoft Office suite, report writing, editing of Excel spreadsheets, creating PowerPoint presentations, and forms for department use. Responsible for staff development and assistance with training. Responsible for rewards and recognition program to maximize team member engagement. Evaluates team members within the department and delivers constructive feedback regarding performance. Qualifications Preferred High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Must have a valid California Driver’s License. Preferred minimum of one (1) year Valet/Bell Attendant experience with increasing level of responsibilities. Valid California vehicle operator’s license and no traffic citations in the past three (3) years with no more than two (2) minor traffic violations. Obtain and maintain a gaming license with the gaming commission. Preferred ability to safely operate passenger vehicles using standard and automatic transmissions. Must be at least 18 years of age. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr