Triage Coordinator

Job Description

Job Description

Description:

Triage Coordinator – Pain Management & Urgent Care

North San Antonio, TX
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

We’re looking for a reliable, patient-focused Triage Coordinator to join our clinical team at our Stone Oak location in San Antonio, TX. If you’re a healthcare professional with a passion for high-quality patient care, strong clinical skills, and supporting providers in a fast-paced environment, we’d love to meet you.

Why Join Epic?

At Epic, every patient interaction matters. You’ll be part of a supportive and collaborative team where your work directly impacts patient outcomes, clinic efficiency, and overall patient experience.

Benefits include:

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

About the Role

As a Triage Coordinator , you will support our pain management services , ensuring smooth clinic operations and exceptional patient care. This includes triaging patients, preparing them for procedures, and maintaining accurate documentation.

Key Responsibilities

Clinical Support

• Room and triage patients, collect and document vitals, medical history, pain assessments, medication lists, and chief complaints
• Prepare exam rooms, treatment areas, and necessary equipment
• Assist with diagnostic workflows

Patient Care & Communication

• Support triage activities under provider guidance
• Ensure a professional, positive, and compassionate patient experience in all interactions

Documentation & EMR

• Accurately document all clinical notes, treatments, and communications in the EMR
• Ensure timely completion of charts, orders, and patient updates

Clinic Operations

• Maintain cleanliness and organization of exam rooms and clinical areas
• Monitor, track, and restock medical supplies and medications
• Follow infection control, OSHA, and safety protocols

Qualifications

• Experience in pain management, urgent care, primary care, orthopedics, or related medical setting preferred
• Bilingual (English & Spanish) highly preferred
• Proficient with EMR systems
• Strong communication, patient service, and multitasking abilities
• Organized, dependable, and able to thrive in a fast-paced environment