Bull Durham Bar Server

Bull Durham Bar Server

WDI - Durham, NC 27705

Overview

Position Type Full-Time/Part-Time

Description

Job Purpose: The Bull Durham Bar Server is responsible for delivering exceptional service to guests by providing a welcoming atmosphere, taking accurate drink orders, and ensuring a high-quality dining experience. The role involves working collaboratively with the bar and restaurant team to maintain a clean, organized, and efficient bar area, while adhering to all health and safety regulations. Key Responsibilities:

• Greet guests in a friendly and professional manner, ensuring they feel welcomed and valued from the moment they arrive.
• Accurately take and deliver drink orders, demonstrating a thorough knowledge of the bar menu, including cocktails, wines, and other beverages.
• Prepare and serve drinks according to the established recipes and standards, ensuring consistency and quality in every order.
• Provide recommendations and answer any questions guests may have regarding the bar menu, demonstrating a deep understanding of the offerings.
• Maintain a clean and organized bar area, including washing glassware, cleaning countertops, and restocking supplies as needed.
• Collaborate with the kitchen and waitstaff to ensure seamless service and a positive guest experience.
• Handle guest complaints or concerns promptly and professionally, seeking to resolve issues to the guest's satisfaction.
• Adhere to all health, safety, and hygiene standards, ensuring compliance with local regulations and company policies.
• Assist in the setup and breakdown of the bar area for special events or functions, as required.
• Participate in ongoing training and development opportunities to enhance skills and knowledge related to bar service and hospitality.
• Maintain accurate records of transactions and handle cash or credit card payments securely and efficiently.
• Contribute to a positive team environment by supporting colleagues and promoting a culture of excellence and service.
• Performs other duties as assigned by the Restaurant Manager.

Qualifications

Required Education:

• High school diploma or equivalent is required.
• Additional certifications in hospitality or food service management are preferred but not mandatory

Required Experience:

• Minimum of 1 year experience working in a bar or restaurant environment is essential.
• Proven track record of delivering exceptional customer service in a fast-paced setting.
• Experience in handling cash transactions and using point-of-sale systems efficiently.
• Previous experience in a luxury hotel or upscale dining establishment is advantageous

Required Skills and Abilities:

• Strong knowledge of beverage preparation, including cocktails, beer, wine, and spirits.
• Excellent interpersonal and communication skills to interact effectively with guests and team members.
• Ability to multitask and manage time effectively in a busy environment.
• Strong problem-solving skills and ability to handle customer complaints professionally.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Washington Duke Inn & Golf Club, JB Duke Hotel, The Lodge at Duke Medical Center