Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits: Health insurance Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching Bonus based on performance Competitive salary

A Note from Mark I opened my agency in 2015 after spending more than 20 years in the financial industry. Today, our team serves customers throughout Arlington, Euless, and the surrounding Tarrant County area. We are currently looking for a dependable and confident Billing Specialist to join our team in our Arlington office. This position is ideal for someone who communicates clearly, stays organized, and can approach sensitive billing conversations with professionalism and empathy. You will not spend your day quietly working behind a stack of paperwork. You will connect with customers, answer questions, solve problems, and help people get their accounts back on track. What You’ll Do

Make outbound calls regarding past-due payments and account balances Answer incoming customer billing calls Explain billing statements, payment schedules, balances, and account activity Process payments and document customer interactions accurately Follow up on unresolved billing concerns and outstanding balances Assist customers with account updates and general service questions Work closely with the agency team to resolve billing or policy-related concerns Maintain accurate records in agency systems Complete additional customer service and administrative responsibilities as needed

What We’re Looking For

Comfortable making outbound payment and follow-up calls Friendly but firm when discussing sensitive financial matters Clear written and verbal communication skills Strong listening, problem-solving, and customer service abilities Organized, dependable, and attentive to detail Able to manage multiple priorities with limited supervision Comfortable learning new technology and account-management systems Previous billing, collections, customer service, banking, or insurance experience is preferred State Farm or insurance experience is a plus but not required Able to work full-time from our Arlington office

What You Can Expect From Us

Our agency is high-performing, team-oriented, and focused on doing the right thing for our customers. We believe in accountability, teamwork, and creating a positive environment where people feel supported. As an in-office member of our team, you will work closely with your colleagues, receive ongoing support, and play an important role in helping our customers. We recognize strong performance, celebrate wins, and make time to keep morale high. If you are dependable, comfortable having direct conversations, and enjoy helping customers find solutions, I encourage you to apply. This is an in-office position located in Arlington, Texas. Remote and hybrid work are not available for this role. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.