24/7 Application Monitoring and Support Specialist

Opportunity CACI is seeking a dedicated and proactive 24/7 Application Monitoring and Support Specialist to join our Makalu team. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications. Responsibilities Continuously monitor application performance and system health using monitoring tools and dashboards. Identify and respond to alerts and notifications in a timely manner. Provide timely and effective support to users experiencing application issues. Document user issues and track them to resolution, ensuring a positive user experience. Communicate with users to gather detailed information about issues and provide clear instructions for resolution. Quickly diagnose application issues and perform initial troubleshooting. Resolve common issues independently and elevate complex issues to the development and sustainment teams with detailed information and context. Work with cross-functional teams to ensure issues are resolved efficiently and effectively. Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement. Assist in the deployment and testing of application updates and patches. Maintain accurate records of monitoring activities, incidents, and resolutions. Generate reports on application performance and incident trends for management review. Provide clear and concise communication to stakeholders regarding application status, incidents, and resolutions. Collaborate with team members and other departments to ensure alignment and effective issue resolution. Qualifications Active and current TS/SCI with polygraph Bachelor’s degree in Information Technology, Intelligence, or a related field (or equivalent experience). Minimum of 5 years of experience in application monitoring, software development, user support, or a related role. Strong understanding of application performance monitoring and troubleshooting techniques. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Willingness to work rotating shifts, including nights, weekends, and holidays. Desired Qualifications Relevant certification (Security+) is encouraged. Pay Range There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $70,800 - $148,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr