Student Accounts Representative

Student Accounts RepresentativeThe University of La Verne is unable to provide sponsorship for work visas at this time. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.Functional Title - Student Accounts RepresentativePosition Type - ClassifiedAppointment Type - RegularFTE % - 100%Work Schedule (if atypical) - This is an onsite position.University Overview - Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it's a home for passionate individuals like you. At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here. With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education. Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!Diversity Statement - The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.Job Description Summary - Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies. Serves as coordinator for Veterans Affairs payments and billing and for military students. Ensures the accurate posting and reconciliations of payments received from the Department of Veterans Affairs.Minimum Qualifications - Bachelor's Degree from an accredited institution Experience in accounts receivable, banking, or a student services department preferably in Student Accounts, Registrar, Financial Aid, Admissions, or Academic Advising. Strong verbal, written communication and presentation skills. Excellent customer service skills. Proficient in Microsoft Office. Ability to work in a fast-paced office environment. Ability to interact in a professional manner during stressful situations. Ability to work effectively as a team player. Ability to analyze, interpret data and make independent decisions.Preferred Qualifications - Strong working knowledge of computer systems and software applications. Experience with SCTBanner, Transact and Cognos is desired Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.Benefits Summary - Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan. Employment is contingent upon successful completion and clearance of a background check and employment verification.Location - La Verne Main CampusNumber of Vacancies - 1Physical Demands Summary - The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners. The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina.Do the essential functions of this job require lifting? - YesIf yes, list maximum weight and duration - 20lbsDescribe work environment - This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending mDutiesSpecific Duties - Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies. The representative needs to take into consideration a student's registration status, financial aid awards and the University's financial policies and procedures when working with third party agencies. Determine if a student is eligible to register for classes based on previous payment history and confirm registration for students. Confirmation requires knowledge of University policy and procedures as they relate to the enrollment of students.Specific Duties - Perform cashiering duties. Duties include the receipt and posting of payments, charges and balancing out at the end of the day. Establish payment plans for students. Knowledge of Transact, institutional policy and payment plans offered for various student populations is required. Must be able to calculate down payment and monthly installments. Review student accounts for accuracy and appropriate payments. Review includes the posting of late fees and placement of accounting holds every term/semester. Will monitor established payment plans to ensure payments are received appropriately and in a timely manner, and ensure compliance with Federal Truth in Lending and State of California regulations as well as University policies and procedures.Specific Duties - Disseminate Financial Aid information to incoming and returning students. This includes providing information on various grant and loan programs as well as counseling students on debt management, repayment obligations and how to finance their education. Calculate amount due at registration. Calculation includes review of pending Financial Aid to determine the appropriate down payment and assist students with the appropriate payment plan as dictated by University Policy. Calculate refunds to students and prepare the appropriate refund requests. Requires knowledge of Title IV, state, and institutional policies governing disbursement rules and refunds. Advise students regarding leave of absence policies, decisions, and the financial ramifications of a withdrawal.Specific Duties - Serves as main point of contact for VA recipient and active duty military students. Produces billing to the Veterans Affairs administration. Accurately posts payment received from the VA. Maintains familiarity with VA policies and processes, staying aware of any upcoming changes or alterations in regulations or procedures. Ensures that Federal Department of Veterans Affairs regulations are followed at all times in customer service, the posting of payments and reporting. Manages VA processing from top to bottom.Specific Duties - Participate in student orientations, informational meetings and training sessions. Some evening and weekend hours are required. Represent the Office of Student Accounts as a speaker and provide important information about payment options, financial counseling services, important dates, refunds and book authorizations.Specific Duties - Respond in a timely manner to student communication by letter, phone, fax, and email. Handles, documents and routes inbound telephone calls and acts as a liaison between departments and students. Scan and index documents through the use of the Banner Document Management System. Requires knowledge of documents and their appropriate filing categories.Specific Duties - Perform other duties as assigned by supervisor(s) Other: Occasional weekends and late evening required.Salary RangeMinimum: - $23.10Maximum: - $27.90Posting Detail InformationPosting Number - 2024-251211SAOpen Date - 11/02/2026Close DateOpen Until Filled - No