Warranty & Parts Recovery Technician

Job Description

Job Description

JOB TITLE: Warranty Parts & Recovery Technician

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

The Warranty Parts & Recovery Specialist is the subject matter expert determining the root cause of parts returned under warranty and provides feedback to warranty, technical support, engineering, and supplier quality functions. This individual will also serve as the expert for all Club Car suppliers related to warranty claims submitted for review by the supplier for recovery.

ESSENTIAL JOB FUNCTIONS:

• Manage receiving and inspection of incoming warranty part returns in the warranty system.
• Return of parts to the supplier to support root cause analysis
• Support engineering/supplier warranty review as needed
• Provide training to suppliers on system processes and functions.
• Work cross-functionally with other departments, such as technical support, warranty teams, and engineering, to collect necessary data.
• Exhibit willingness for additional training and education.
• Perform other responsibilities as assigned by the supervisor.
• Monthly reporting of warranty claims data to track progress and drive process improvements.
• Must be able to lift parts for inspection within safety guidelines
• Must be able to pass the certification for forklift training within 2 weeks of hire

EDUCATION, EXPERIENCE & SKILLS

Education:

• Associate's degree in a business-related engineering field or equivalent work experience is desired.

Experience: 

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint required

KEY COMPETENCIES

• Must have excellent written and oral communication/presentation skills.
• Knowledge of Windchill, Mapics, and warranty system processes is desired.
• Detail-oriented with the skills to validate, error-check, proofread critical data, and approve all forms of warranty records with high accuracy.
• Familiarity with golf and utility vehicle systems/operations is preferred.
• 9-Step Process Methodology
• Outdoor work is required occasionally.
• Travel required – 10%

PHYSICAL REQUIREMENTS

• Work requires periodic stooping/bending and frequent walking/standing throughout the day. 
• Requires occasional lifting of objects less than 25 pounds as well as occasional lifting of objects 25 to 40 pounds. 
• Work involves activities that require special safety precautions, e.g., working around moving parts, machines, or vehicles. 
• Requires use of personal protective equipment.
• Must be able to stand for extended periods of time.

Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans. 

Discrimination of any type will not be tolerated at Club Car.