Outpatient Receptionist, Bilingual (English / Spanish) - SUD Treatment

Job Description

Job Description

Outpatient Receptionist, Bilingual (English / Spanish)

Substance Use Disorder Treatment Outpatient Facility

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in 2025 and are still hiring for all roles- keep referring back to for current openings at all sites!

The Outpatient Receptionist, Bilingual (English / Spanish) is primarily responsible for answering incoming calls, greeting visitors and guests, accepting deliveries, and other clerical duties in the Outpatient facility, as needed.

Basic Function

• This position is primarily responsible for answering incoming calls, greeting visitors and gests, and accepting deliveries.

Responsibilities

• Perform urinalysis testing.
• Generate documentation and reports regarding drug testing.
• Answer and route phone calls to appropriate staff.
• Screen all visitors for clearance into the facility.
• Maintains guest sign in book.
• Create forms / documents, as needed, using basic computer skills.
• Maintain lobby in neat and professional manner.
• Assemble new client charts and maintain files of closed charts.
• Adhere to laws regarding client confidentiality.
• Maintain supply inventory and coordinate office supply orders.
• Serve as liaison to outside vendors.
• Maintain storage of client files.
• Pick up, sort and distribute mail.
• Attend weekly staff meetings in order to provide input regarding clients and facility.
• Interface with clinical staff in a professional manner.

Required Skills and Knowledge

• Must be Bilingual (English / Spanish).
• Must have excellent oral and written communication skills.
• Must possess basic computer skills (email, MSWord).
• Must have excellent time management skills.
• Must be knowledgeable in identifying patterns common to client population.
• Must be willing and able to work flexible schedules when required.

Education

• Position requires individual be registered and/or certified with one of the state-approved addiction counselor certification entities (e.g., CADTP, CAADE, or CCAPP)
• Must have high school diploma, or equivalent.

Experience

• Must have at least one year of qualifying job experience.

Working Conditions

• Occasional ascending and descending of stairs.
• Frequent sitting for prolonged periods.
• Occasional crouching below the waist and / or above the shoulders.

Special Conditions

• Must be willing to undergo random drug screenings.

Position Reports To

• Program Manager

Position Type

• Full-Time, In-Person, Non-Exempt, Hourly

Pay

• $23 - $24 / Hour

Benefits

• 100% Paid Blue Shield Platinum Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Platinum Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
  
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan