Customer Care Coordinator

Customer Care Coordinator The Customer Care Coordinator is accountable for all functions from the initial review of provider information to securing provider and client data up front, allowing for a quicker and smoother process for the customer. What You’ll Do Pre‑population of CVs and provider information received into the company database. Request, collect, and map client applications into the company database. Outreach to the provider’s office for discrepancy and missing information. Work with provider or group by phone, email, or mail regarding onboarding status. Assist and develop contact sheets for provider’s previous work history and insurance coverage. Develop and implement the company’s Customer Care strategies, working with all specialty teams. Communicate with clients via phone and/or email to determine preferences and maintain database checklists. Review and understand trends to maintain the department’s success. What We’re Looking For Excellent customer service and organizational skills. Ability to work under pressure and sustain a fast‑paced work environment. Building trust and respect with partners by consistently exceeding quality expectations. Ability to multitask, strong sense of urgency and time‑management skills. Work independently and collaboratively as a team player. Able to shift focus and direction quickly. Clearly communicate issues to management. Strong verbal and written communication skills. Knowledge of Microsoft Word, Excel and Outlook. Bachelor’s degree preferred and/or relevant experience. Credentialing or physician licensing experience preferred. Privileging/enrollment experience preferred. Why You’ll Love Working at Jackson and Coker Industry Stability: A nationally respected leader in healthcare staffing with long‑term career potential. Comprehensive Training: In‑depth onboarding and ongoing professional development. Incredible Onsite Perks: Gym, pool, sauna, restaurants, Starbucks, game room, and more. Family‑Friendly Benefits: Free onsite healthcare for you and your family, plus childcare and virtual learning support. Robust Benefits Package: Medical, dental, vision, life insurance, disability, and 401(k) with company match. Inclusive Culture: Mission‑driven environment with associate‑led networks and philanthropic initiatives. Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company‑owned vehicles. Candidates who receive a conditional offer may be required to undergo pre‑employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law. #J-18808-Ljbffr