Medical Office Secretary

Job Description Job Description Medical Office Secretary
Position Summary
The Medical Office Secretary provides administrative support to physicians, clinical staff, and management while ensuring efficient office operations. This position serves as a key communication hub for patients, providers, and outside healthcare organizations.
Essential Duties and Responsibilities
Administrative Support
Maintain providers schedules
Patient appointment coordination
Assist with special projects and administrative tasks
Organize and maintain office records and files
Communication
Answer and direct incoming phone calls
Take and relay accurate messages
Respond to patient messages
Coordinate communication between departments
Assist with patient portal and email communications
Medical Records and Documentation
Scan and index documents into the electronic medical record
Process incoming faxes and correspondence
Maintain confidentiality of all patient information
Manage Hospital Follow-up appointments
Scheduling and Coordination
Schedule patient appointments when needed
Coordinate referrals, testing appointments, and consultations
Assist providers with schedule management
Track outstanding paperwork and follow-up items
Qualifications
Required
High School Diploma or GED
Minimum 2 years of administrative or secretarial experience
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organizational and communication skills
Preferred
Medical office experience
Knowledge of medical terminology
Electronic Medical Record (EMR) experience
Healthcare scheduling experience
Skills and Competencies
Professional communication
Strong attention to detail
Excellent organizational skills
Ability to prioritize multiple tasks
Confidentiality and discretion
Problem-solving abilities
Customer service orientation
Physical Requirements
Prolonged sitting and computer work
Frequent telephone use
Performance Expectations
Maintain professionalism in all interactions
Complete assigned administrative tasks accurately and in a timely manner
Support providers and management efficiently
Ensure accurate record keeping and documentation
Adhere to HIPAA and confidentiality standards
Demonstrate teamwork and reliability
Add to our positive work environment
\nCompany Description Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, youll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.
Company Description Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, youll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.