Patient Engagement Coordinator

Job Description

Job Description

Description

Full Time – Patient Engagement Coordinator

This position will provide support to patients of Residential Treatment Facilities throughout their treatment. The Patient Engagement Coordinator (PEC) is responsible for engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the patient as a means of engagement. All interactions will be documented in the patients EMR. PECs help guide the patient in appropriate behaviors, active participation in treatment and reflection on the benefits of their participation in programming. They encourage patients to attend all groups, medical appointment, and clinical appointments.

Responsibilities

• Responsible for completing EMR notes during the proper shift location. This should be completed in a clear and timely manner.
• Ensure patients are acting appropriately and respectfully during groups and are not leaving groups for unexcused reasons. If a patient does leave, their name should be removed from the attendance sheet unless they have attended the majority of the group and/or had an appointment.
• Review patient handbook and assist in orienting patient to the program.
• Provide educational and support groups for patients, including documenting support groups if eligible for supportive group billing.
• Develop & coordinate monthly ELA calendar. Assist with transport of RTC patients to off-site activities.
• May assist with the transport of PHP patients to off-site activities.
• Provides individual support to detox patients by meeting with them on a daily basis, reviewing programming requirements and expectations, and providing concierge service to help engage detox patients in the residential programs.
• Assist with AMA (Against Medical Advice) discharge blocking.
• Available to patients for crisis intervention.
• Will practice individualized coping skills with patients.
• Assist clinical department in the planning and execution of all engagement activities throughout the month, assist recovery case management with discharge coordination from RTC to OBOT enrollment.
• Document on a weekly basis the number of patients with whom they intervened; noting the number of patients who left AMA and the number of patients who were successfully retained in treatment.
• Provides services based on specific skill set to engage patients.
• For example, Personal Trainers will provide services surrounding physical fitness activities; a skill set of arts and music will provide engagement activities surrounding these modalities; a skill set of gardening will engage patients in creating and tending to the onsite garden.
• Coordinates activity services based on individualized skill set.
• Ensure a soft landing for arriving admissions.
• Develop & strengthen existing community partnerships.
• Other duties as assigned.

Patient Engagement Coordinators who are assigned concierge care will assist with crisis intervention with patients and be engaged with the community to promote positive interactions, decrease AMA potentials with patients and provide additional attention to those patients who are struggling with engagement in treatment. This will include services such as assisting patients with getting to groups, meeting their appointments, joining campus activities, and attempting to remove barriers to treatment for patients.

Qualifications

• High school diploma or GED.
• Ability to work in and adapt to the culture of a multi-cultural, community-based organization.
• Commitment to maintain confidentiality.
• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
• Previous experience working with substance abuse and co-occurring disorders preferred.
• Excellent interpersonal skills.
• Must possess a valid driver’s license and have access to reliable transportation, along with current auto liability insurance that meets or exceeds the minimum requirements set by the State.
• Initial and ongoing MVR verification and must maintain an acceptable driving record in accordance with BayMark’s policy F&A-115.
• Skill set and/or certification in a specific area of functioning based on facility needs.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screen.

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

New Day Recovery is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.

New Day Recovery is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.