Patient Access Rep

• Area of Interest: Patient Services

• Salary Range: $15.25-$22.15/hr*

• FTE/Hours per pay period: 1.0

• Department: Scheduling - Support Services

• Shift: 8:00-4:30/5:00

• Job ID: 188239

Overview

Shift: Full Time; Monday–Friday 8:00 AM - 4:30/5:00 PM

Join our team at the Robert Young Center as a Patient Access Representative! This role is responsible for patient registration, admissions, insurance verification, and scheduling while ensuring accuracy and efficiency throughout the process. You’ll support patients by answering questions, assisting with daily patient flow, and completing administrative tasks while maintaining compliance with financial and insurance procedures.

This position will be based at our new RYC Clinton office. The office will support a variety of clinical professionals, including therapists, psychiatric prescribers, substance use specialists, and care coordinators. The Patient Access Representative will work independently at this location and will help manage daily office operations, including patient registration, patient workflow, and opening and closing the office.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system . Ensures information source is appropriate and all required documentation are on file

• Maintains knowledge and understanding of insurance verification and understanding of insurance plans

• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner

• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.

• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.

• Maintain ability to perform roles associated with patient self service registration processes

• Monitors and maintains multiple work queues

Qualifications

Education:  

• High School Diploma or equivalent required.

Experience:  

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:  

• None

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.