Director of Housekeeping

Director Of HousekeepingMemphis, TN - $95,000 - $100,000About The OpportunityWe are seeking an experienced Director of Housekeeping to lead all housekeeping, laundry, and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences, developing a large team, and ensuring the highest standards of cleanliness, service, and operational excellence.The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced, service-focused setting.ResponsibilitiesLead all housekeeping, laundry, and public area operations across the propertyManage staffing, scheduling, training, coaching, and performance management for a team of 100+ employeesConduct routine inspections of guest rooms, public spaces, and laundry facilities to ensure quality and brand standards are consistently metOversee departmental budgets, labor management, inventory control, and supply purchasingPartner with Engineering and other departments to resolve maintenance issues and improve operational efficiencyHandle guest concerns and service recovery situations with professionalism and urgencyLead daily operational meetings and communicate priorities to management and staffDrive employee engagement, accountability, and continuous improvement initiativesEnsure compliance with safety regulations, chemical handling procedures, and workplace standardsSupport special projects, operational improvements, and facility upgrades as neededQualifications5+ years of housekeeping leadership experience within a luxury hotel environmentExperience managing teams of 100+ employeesStrong background overseeing both housekeeping and laundry operationsProven experience with budgeting, labor management, scheduling, and inventory controlStrong guest service, communication, and problem-solving skillsExperience conducting room inspections and maintaining luxury service standardsKnowledge of OSHA regulations, safety procedures, and cleaning best practicesExperience working with hotel PMS systems and Microsoft OfficeAbility to lead large teams while maintaining a positive, service-focused culturePreferred QualificationsBilingual SpanishExperience leading diverse workforcesLuxury resort or historic hotel experienceExperience managing large-volume hospitality operationsCompensation & BenefitsBase salary: $95,000–$100,000Annual performance bonus opportunityComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and paid holidaysComplimentary meals during shifts