Front Desk Agent

Front Desk Agent

Compensation: $17.50 to $19.50 per hour, Full-Time

The Ontario Airport Hotel & Conference Center is under new ownership and is currently undergoing a full renovation to transform our 309-room property into a premier destination for travelers. The hotel operates under Hyatt affiliation and will soon be rebranded as Hyatt Regency.

We are seeking a dedicated and passionate Front Desk Agent. Must have experience with customer service skills. Must be able to work weekends, and Holidays If you have a passion for hospitality and enjoy helping people, we would love to meet you!

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out hotel guests efficiently and accurately.
• Answer phone calls, provide information, and assist with guest inquiries.
• Handle reservations and cancellations via phone, email, or in-person.
• Ensure guest information is accurately entered into the system.
• Provide guests with information about hotel amenities, local attractions, and services.
• Process guest payments and handle cash, credit cards, and other payment methods.
• Address guest complaints or concerns and resolve them in a timely and effective manner.
• Maintain a clean and organized front desk area.
• Assist with any special guest requests or requirements during their stay.
• Ensure all relevant paperwork and logs are completed in compliance with hotel policies.
• Collaborate with housekeeping and other departments to meet guest needs.
• Follow safety and security procedures, including key control and emergency protocols.

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in customer service, hotel, or front desk operations is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Proficiency with hotel management software or willingness to learn (e.g., Opera, HMS).
• A positive attitude and a commitment to delivering exceptional guest service.
• Ability to work flexible hours, including nights, weekends, and holidays.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands.

Our team is built on three core values: we're trustworthy, approachable, and just the right amount of visionary. That means you can count on us, feel comfortable being yourself, and get excited about where we're headed together. It's more than just a jobit's a place where great people and bold ideas come together.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.