Banquet Manager

Description

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day!

The Lofton Hotel Minneapolis is seeking an experienced and energetic Banquet Manager to lead the execution of exceptional meetings, weddings, and special events. This role is responsible for overseeing banquet operations, coordinating event setup and service, leading banquet staff, and ensuring every guest experience reflects the hotel's high standards of hospitality.

What will you be doing?

· Interview, select, train, supervise, and counsel restaurant staff for the efficient operation of the outlet.

· Ensures the highest quality of food, beverage, and service related to all banquet areas.

· Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.

· Ensures the coordination of banquet service needs with food production.

· Maintains effective communications within and between departments to ensure proper servicing of guests expectations.

· Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.

· Controls labor, costs and expenses, and operates within budgetary and forecasted guidelines.

· Maintains accurate banquet function’s records and banquet checks.

· Maintains adequate inventories of banquet and beverage service supplies to meet the needs of the hotel and the guest.

· Maintains a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility.

· Responds to individual guest needs as they occur.

· Interfaces department and self with other departments of the hotel to ensure a harmonious working relationship.

· Establish and maintain effective associate relations.

· Ensure discipline is administered timely and fairly with HR involvement.

· Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.

What do you bring to the role?

· Strong knowledge of Food & Beverage operations and preparation techniques.

· Knowledge of Beverage operations and understanding wine varieties, labels and vintages.

· Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.

· Ability to work entire shift standing and moving about in banquet areas.

· Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.

· High school diploma required. College degree or equal work experience required.

· Position requires 2 years-previous Food & Beverage and supervisory experience.

· Additional language ability preferred.

· Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, and an employee assistance program
• 401k with employer match
• Early wage access
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 17 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Salary Range: $70000-$80000/YR

The Lofton Hotel is an equal opportunity employer.