Table Games Pit Manager

The Table Games Pit Manager is responsible for overseeing the daily operations of assigned pit areas, ensuring full compliance with applicable laws, internal controls, policies, and procedures. This role requires strong leadership, professionalism, and adherence to Laguna Development Corporation (LDC) core values. The manager acts as a role model while maintaining a positive and respectful attitude toward guests and coworkers, ensuring punctual attendance, and delivering excellent customer service. Key responsibilities include supervising dealers and supervisors, ensuring compliance with table game procedures and regulations (including Tribal Gaming Authority and Pueblo of Laguna Gaming Control Board rules), maintaining game protection by monitoring play for irregularities or cheating, and preserving the integrity of equipment such as cards and dice. The manager oversees game flow, assigns supervisors, maintains proper banks, communicates with incoming leadership, and handles difficult situations on the gaming floor with balanced judgment. Additional duties include fostering guest relationships, supporting a collaborative team environment, assisting with promotions and tournaments, making judgment calls in ambiguous situations, and maintaining full knowledge of policies, procedures, and casino amenities.

The position also carries significant administrative, financial, and supervisory responsibilities, including forecasting departmental needs, preparing budgets, analyzing variances, scheduling staff, conducting meetings, issuing disciplinary actions, and assisting the Casino Shift Manager. The manager must understand pit accounting processes such as fills, credits, and marker transactions, and actively participate in leadership development programs. Candidates typically need a Bachelor's degree or at least 8 years of relevant experience as a substitute, along with 5-7 years of related work experience and proficiency in computer systems, including Microsoft Office, Kronos, Paramount, and casino tracking software. Physical requirements include extended standing, walking, and manual activity, with occasional lifting up to 50+ pounds, while mental demands involve problem-solving, planning, decision-making, and data interpretation. The work environment is indoors with exposure to noise and smoke, requiring flexibility to work irregular hours, weekends, and holidays. Additional requirements include passing a drug/alcohol screening, obtaining a gaming license, maintaining a valid driver's license, and complying with federal Title 31 regulations.