Manager, Payments Program Governance

Job Description

Job Description

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Manager, Payments Program Governance who will own and evolve the governance framework for our payment products. This role will be responsible for authoring and maintaining payment policies and SOPs, identifying and mitigating risks related to inaccurate or inconsistent adjudication decisions, and partnering closely with cross-functional teams to ensure operational excellence. This role reports to the Director of Payments and plays a critical role in supporting scalable, compliant, and high-quality payment operations while protecting member experience and financial integrity at Maven.

As a Manager, Payments Program Governance at Maven, you will:

• Own the end-to-end program governance framework for Maven's payment products, ensuring policies and standards drive accurate, consistent, and compliant adjudication decisions.
• Author, maintain, and socialize payment-related policies, operating standards, and SOPs, ensuring documentation is clear, audit-ready, and scalable.
• Proactively identify, assess, and mitigate risks related to adjudication accuracy, consistency, and compliance, and system change partnering with Operations and QA to address root causes.
• Partner strategically with Product, Operations, QA, Legal, Compliance, and Finance teams to embed governance considerations into decision-making and execution.
• Act as an escalation point and subject matter expert for complex adjudication or policy interpretation issues.
• Track and report on key governance and risk metrics, driving continuous improvement across payment programs.
• Manage and develop team members in the near term, building scalable ways of working to support growing governance needs.

We're looking for you to bring:

• 5-7+ years of experience in program governance, payments, operations, healthcare operations, fintech, or a related regulated environment.
• Proven experience authoring and owning policies, SOPs, and operating standards in high-risk or compliance-driven domains.
• Strong risk identification and mitigation skills, with experience leveraging QA data, audits, or operational insights to drive improvements.
• Demonstrated ability to lead complex, cross-functional programs with a high degree of independence and influence.
• Excellent written and verbal communication skills, with the ability to translate complex requirements into clear, actionable guidance.
• Experience partnering closely with QA, Compliance, Legal, or Audit teams strongly preferred.
• Prior people management experience
• Familiarity with AI

The base salary range for this role is $120,000 - $130,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, or Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g View email address on ziprecruiter.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: View email address on ziprecruiter.com. For general and additional inquiries, please contact us at View email address on ziprecruiter.com.