Client Data Program Manager

Data Governance Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose:

This position is responsible for managing the overall health of all client contributed datasets for Early Warning products and services. Develops and utilizes data to inform consortium data health strategies and influence clients and stakeholders. Aligns with Product/FLRM/Data Risk Management/Rules Compliance/Risk & Compliance/CDO and other stakeholders in support of enterprise Data Governance program and initiatives. Develops and works across the enterprise to execute strategies to sustain and/or improve client contributed data quality for the optimization of model and product performance.

Essential Functions

• Assesses overall health of multiple client contributed datasets at individual customer and consortium level across all product lines.
• Responds to issues and threats to ensure appropriate mitigation and/or control plans are in place and to ensure quick resolution to client and consortium data issues.
• Performs research and analytics of dataset and operational outcomes to define metrics to measure overall health and performance and produces routine and ad-hoc reports as appropriate for clients and stakeholders.
• Works with Client Data Contribution team and Client Data Program Analysts to ensure adequate operational controls and reporting is in place to optimize overall health of client data contributions to the consortium.
• Works across the organization to ensure client interests and POV are represented as it relates to operating rules, technical requirements and other customer facing documentation related to client data contribution.
• Ensures customer facing documentation is comprehensive, clear, and concise in order to optimize client self-service as well as enforce standards and adherence to operating rules and compliance.
• Provides oversight to and/or manage data remediation projects at both individual client and consortium levels.
• Works with all levels of customer and EWS management related to customers and client data health.
• Manage critical and/or high-profile projects at client and consortium level.
• Measures operational performance (implementation certifications, data quality validations, monitoring results) to assess effectiveness of process and utilizes data to make informed recommendations for process and efficiency improvements.
• Defines next gen strategies for optimal efficiency and effectiveness to continuously evolve and improve all dimensions of data quality.
• Manages or participates in business routines and operating rhythms to ensure visibility and transparency of issues.
• Performs a risk assessment of existing and new datasets to identify associated risks and ensure that appropriate controls are in place to ensure the highest levels of data quality.
• Works across the enterprise and with clients to automate processes and controls related to data quality.
• Special projects related to operational efficiencies, process improvements, or other business functions as assigned.
• Assist with the development of internal processes and procedures related to customer data contribution and dimensions of data quality.
• Work closely with customers, vendors, business analysts, project managers and development project teams to fully assess datasets and expectations for new products/services/use cases.
• Provides assistance and training to support staff related to data contributions, data quality and data monitoring.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• Ensure department maintains compliance with internal policies and procedures.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

Education or equivalent experience to a bachelor's degree in Business Administration, Operations Management, Information Technology, Project Management or Data Analytics related field.

A minimum of 7 years' experience in a data governance, data analytics, data quality or data management role or related experience is required.

5 years' related experience with Early Warning products and how contributed data is used in Early Warning products and services or equivalent experience with Financial Institution or services in operations, fraud detection, investigations and/or compliance.

Proven Project Management experience which includes leadership skills required to manage multiple complex projects, work independently, have excellent follow-up, and meet tight deadlines for deliverables.

Possess excellent analytical and problem-solving skills and ability to deal effectively with ambiguity and constant change.

Excellent customer service/client management skills.

Ability to effectively work with and communicate to all levels of client and EWS leadership.

Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences. Confidence and poise to present at all levels effectively.

Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders.

Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.

Demonstrated experience in planning and orchestrating process improvement.

Successful completion of background and drug screen is required.

Preferred Qualifications

Experience with data analysis and visualization tools such at Tableau Prep, SAS, R or Python and/or other programming language(s)

Strong risk management acumen particularly related to risk identification and mitigation/controls.

Experience or certification in data management platforms such as Talend or Informatica (Enterprise Data Catalog (EDC), Axon, and Data quality (IDQ))

Strong knowledge of the multiple dimensions associated with data quality (timeliness, accuracy, completeness, etc).

Excellent interpersonal skills- ability to work as a team member. Excellent written, verbal and presentation skills.

Demonstrates the ability to communicate effectively internally and externally at all levels.

Strong PC skills: Word, Excel, PowerPoint, Outlook.

Able to complete and coordinate work functions with customers and support staff in accordance with FCRA requirements.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to prioritize and lead multiple projects simultaneously with attention to details and find solutions to issues and drive for results

Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The base pay scale for this position in:Phoenix, AZ/ Chicago, IL in USD per year is: $104,000 - $130,000.San Francisco, CA in USD per year is: $125,000 - $156,000.Additionally, candidates are eligible for a discretionary incentive plan and benefits.This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that