Customer Support Specialist

CT - Southington 400 Executive Blvd Southington, CT 06489, USA Pay or shift range: $18.50 USD to $19.50 USD Description At GT Independence, we provide customer support for individuals who self‑direct their care. The role involves phone support, documentation, and administrative tasks to improve service quality. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Qualifications High School Diploma or GED required Benefits Flexible paid time off Competitive wages & benefits Meaningful opportunities for professional growth Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr GT Independence