Measurement Field Support Specialist (Associate Level)

Salary Range: $52,370 - $69,826 Relocation: No Summary The Measurement Field Support Specialist is responsible for dispatching, routing and workload adjustments for the Measurement Services field personnel across the entire Oncor Service territory using the InService system. The Measurement Field Support Specialist ensures the execution of internal or external service orders in accordance with PUCT (Public Utility Commission of Texas) rules. The incumbent will be the primary point of contact for process and service order related questions, including all but not limited to Measurement Services field personnel. The position requires working various shift schedules 24/7/365 days a year including holidays. Key Roles & Responsibilities Identify, prioritize and assign work to the appropriate available resources to efficiently meet customer and market requirements Interface directly with customers and key internal business partners including all Measurement Services field staff, Oncor Contact center, Rep Relations, Market operations, Billing, Application Management Services, Oncor IT, Distribution operations and Oncor leadership to resolve process or service order questions, exceptions and escalations Monitor, investigate and leverage business knowledge for decisions on service orders to ensure compliance with PUCT rules Take decisive and timely action to address sensitive situations. These decisions affect the immediate satisfaction of the relationships between Oncor and the EUCs (End Use Customer) or REPs Communicate effectively with field personnel to log, address, elevate or resolve their immediate needs or concerns Manage the ADHOC creation, cancellation or rebalancing of service orders as warranted to meet customer needs The incumbent must demonstrate the ability to directly interface effectively with all levels of employees, direct or indirect leadership, including executive management and contractors Dynamically deploy adequate resource and assets to meet changing customer requirements and timelines Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution Manage the re-routing AMS (Advanced Meter System) order failures on a daily basis. Sending on-demand commands through AMS to complete service orders within specified PUCT requirements Performs all essential aspects and functions of the job as well as any other specific job requirements Skills Proficiency in using Microsoft Office Tools, including Word and Excel to manage data and create reports Excellent verbal and written communication, interpersonal and organizational skills Strong analytic, problem-solving skills coupled with high energy and motivation Strong time management skills Ability to multitask and work in a fast-paced team environment Ability to interact and work effectively with co-workers Education And Experience High School Diploma, GED or equivalent is required 2 + years of related experience is required (preferably utility or customer service experience) Associate degree or two (2) year technical degree is encouraged to apply Measures of Success Timely, accurate completion of service orders Follows Measurement Services safety procedures Demonstrates contribution to workgroup goals Adheres to Company policies and procedures Demonstrates and actively incorporates Oncor’s core values Interaction with internal and external stakeholders to resolve issues in accord with Company policies and standards Benefits At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as: Annual incentive program Competitive health and welfare benefits (medical, dental, vision, life insurance) Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources 401k with dollar-for-dollar company match up to 6% 401k match for student debt program Cash balance pension plan Adoption Assistance Mental health resources Employee resource groups Tuition reimbursement Competitive vacation, 10 company holidays and 2 personal holidays Paid parental leave Salary continuation for up to 6 months for approved employee illness or injury Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement. #J-18808-Ljbffr Oncor Electric Delivery