Client Support Specialist - FT Overnights

Title: Client Support Specialist - FT Overnights Status: Full-time, Non-exempt Location: Saint Paul, Minnesota Supervisor: Client Support Supervisor Compensation: $21.50 per hour Organization: Emma Norton Services provides safe, permanent housing and support services to women, children, and families who are homeless and dealing with mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provides an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility. Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above. Purpose The client support specialist provides support and assistance to clients, team members and visitors at Restoring Waters, a 60‑unit supportive housing apartment building for individuals and small families who have experienced homelessness. Programming provided at Restoring Waters provides stability, education and awareness, with harm‑reduction and Housing First practices integrated throughout the services. This position works at the front desk at Restoring Waters during overnight shifts (11pm – 7am) and can expect to work 40 hours per week. This position is eligible for a 3rd shift differential in pay of +$0.75/hr for weekday overnight shifts and +$1.00/hr for weekend overnight shifts. Responsibilities Provides program support Interacts with clients in a courteous, respectful and responsive manner Ensures safety and well‑being of clients and community by communicating information, addressing concerns, answering questions and maintaining physical safety of the space Ensures confidential information is protected and shares confidential information only as necessary Assists in responding to and managing client crises and conflict as trained, and provides incident follow‑up to on‑call staff Coordinates with property management as needed to ensure completion of wellness checks when necessary Completes walking rounds within the building and on the property throughout each shift Interacts with community and performs basic administrative support Greets guests/visitors, and answers phones in a courteous and responsive manner Answers questions for prospective clients and community members about the program, providing follow‑up notification to daytime administrative staff as appropriate Distributes documents, supplies and other materials to clients and staff as needed Completes projects and duties as defined by supervisor and/or through team decisions Function as a team member Follows through with own job responsibilities and assignments Engages in creative problem solving and conflict resolution, provides support to team members when needed Follows up with team members’ questions in a timely and effective manner Assists team members as needed Willing to give and receive feedback to and from team members Takes direction from supervisor, provides input to the decision‑making process of the team, and accepts and implements team decisions as made Other duties Participates in monthly staff meetings, team meetings, one‑on‑one supervisory meetings, and group clinical supervision Promotes community awareness of Emma Norton Services and Restoring Waters Participates in agency efforts to promote diversity, equity and inclusion by participating in trainings, contributing to conversations toward improvement, asking questions for growth, and providing support to team Completes and maintains up‑to‑date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire Performs other duties as identified or assigned Requirements High school diploma or GED equivalent, and within the previous 10 years, three years of personal life experience with mental illness, or within the previous 10 years, three years of life experience as a primary caregiver to an adult with a mental illness, traumatic brain injury, substance use disorder, or developmental disability, or within the previous 10 years, 2,000 hours of work experience providing health and human services to individuals. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C. Ability to work evenings, weekends and/or overnights to support the needs of the program participants and team members. Able to interact with people in a manner which shows sensitivity, respect, and professionalism. Ability to communicate effectively orally and in writing with a willingness to learn and improve. Able to maintain professional boundaries, and ask questions for clear understanding. Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds. Duties may require physical ability to climb stairs. Ability to type information into an electronic medical record, and/or ask questions for clear understanding. Ability to work in a fast‑paced environment, while setting priorities as necessary, where interruptions are frequent and switching from one task to another may be needed. #J-18808-Ljbffr