Client Support Specialist

Job Description

Job Description

We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.

Responsibilities:

• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.

• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.

• Guide new customers through the onboarding process and provide clear updates as they move through service setup.

• Review and respond to password reset requests and other support tickets within established response expectations.

• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.

• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.

• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.

• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction

• At least 2 years of experience in customer service, client support, or a comparable service-focused position.
• Demonstrated success handling a high volume of inbound calls while maintaining professionalism and strong service standards.
• Background in a call center or similar fast-paced support setting.
• Strong data entry skills with a consistent record of accuracy and organization.
• Ability to work effectively in deadline-driven environments where priorities may shift quickly.
• Proficiency with Microsoft Excel, including updating and managing spreadsheets for tracking purposes.
• Experience resolving support tickets and troubleshooting routine user issues with sound judgment and problem-solving ability.