Houseperson

Job Description

Job Description

Position Purpose & SummaryReporting to Director of Housekeeping, the Laundry Runner Position is responsible for maintaining the cleanliness of guest room hallways, housekeeping closets, ice machines, elevators and other public areas as well as running guest requests, housekeeping supplies and laundry.Essential Functions:Keeps all guest hallways and stairways neat, clean, vacuumed and dusted.Cleans all linen closet floors and empties trash on floorsDelivers clean linens to the Housekeeping areas daily.Restocks guestroom supplies in the linen closet whenever necessaryMaintains inventory of all guest supplies. Delivers guest request items when assigned. Assists the room attendants by removing soiled linen and trash from carts and rooms throughout the day and brings to the laundry.Delivers linen from the laundry room to the floors upon request.Folds all towels to be distributed to assigned room attendants.Offers all assistance possible to guests.Assists during general cleaning times with tasks such as turning mattresses, deep cleaning and other projects.Sorts and separates soiled and clean linen into laundry carts.Assists with linen inventory.Delivers rollaways and cribs to guests.May perform laundry attendant duties as required.Cleans assigned quota of rooms daily according to standards. Always maintains a clean and neat area. Reports all maintenance problems to Supervisor / Engineering. Keeps linen closets clean. Deliver "I Am Proud" service standards and department-specific signature touch points.Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities:Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.Provide extraordinary service that is "Enriching by Nature."Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong.Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model.Demonstrate a professional appearance and be attentive to what matters most.Comply with company policies and procedures.Observe and adhere to safety guidelines.Marginal Functions: Perform other duties as assigned.Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment.Position Requirements:Minimum Knowledge & Skills: Requires basic employment skills in clerical, service, or manual areas.Formal Education and Job-Related Experience: Some experience with the ABC's of housekeeping and room cleaning is beneficial but not requiredLicense, Registration, and/or Certification Required: Valid Driver's License External and Internal Personal Contact:Communications:Daily Communicate with guests, supervisor, housemen, laundry and front deskOccasionally Participate in one-on-one coaching sessions.Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YESNOValid Driver's LicenseX CPR Certification XFood Protection Manager Certification  XFood Handler Certification XAlcohol Server/Seller Certification XPosition Analysis/Specifications: N/A (Not Applicable)OCCASIONALFREQUENTLYSitting X Standing  XWalking  XBending Over  XCrawling X Reaching  XCrouching  XKneeling  XBalancing  XPushing / Pulling  XLifting / Carrying:10 lbs. or less  X11 to 25 lbs.  X26 to 50 lbs.  X51 to 70 lbs.  XManual Dexterity  XFine Motor Skills  XGross Motor Skills  XEye / Hand Coordination  XNear Vision  XFar Vision  XColor Recognition  XHearing  XEnvironmental Factors:Environmental factors may include indoor and outdoor settings with overhead lighting and outdoor lighting. Significant portions (more than 80%) of daily assignments involve standing, bending, walking, reaching, pushing, pulling and application of manual skills requiring motor coordination in combination with finger dexterity, e.g., cleaning with brushes, rags, vacuum, mop and other machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YESNOWorking OutsideX Working InsideX Working AloneX Working Closely with OthersX Excessive Cold / Heat XExcessive Humidity / Dampness XNoise / VibrationsX Working Above GroundX Working Below Ground XWorking with Chemicals / Detergents / CleanersX Working Around Fumes / Smoke / GasX Walking on Uneven SurfacesX Operating Motorized Equipment or VehiclesX Working Around/Near Machinery/Motorized EquipmentX Climbing on Scaffolds or LaddersX Continuous use with a Computer and Keyboard X